Bilingual Call Center Representative

EXL; Oregon; Hybrid; USD 21,000 - 34,000; Full time

Job summary

EXL Health in the United States is hiring a Bilingual Customer Service Representative to be the first point of contact for customers, delivering an exceptional experience. You’ll handle calls, update policy information, stay current on products and regulations, and document interactions while collaborating with teammates.

This remote role offers flexible shifts and opportunities to grow within a fast-growing health services company.

Qualifications

• High school diploma required; college degree a plus.
• Strong communication skills and ability to build rapport.
• Proficient PC skills with Windows, MS Office, and online systems.
• Bilingual in English and Spanish preferred; healthcare or insurance experience a plus.

Responsibilities

• Handle inbound and outbound calls with professionalism, care, and attention to detail.
• Update policy information and ensure accuracy in our systems.
• Stay up-to-date on products, processes, and regulations to provide the best service possible.
• Use active listening skills to understand customer needs, clarify questions, research solutions, and provide clear answers and alternatives.
• Build strong relationships with customers by going the extra mile to support them.
• Document every interaction so we can continuously improve.
• Work collaboratively with your teammates to meet individual and team goals.
• Share your ideas to improve processes — we want your input!

Skills

Customer service

Bilingual English/Spanish

Communication

Problem solving

Education

High school diploma

Tools

Windows

Microsoft Office

CRM software

Job description

Ready to make a difference while working from home? Looking for a company that values your voice, your ideas, and your growth? EXL Health is searching for energetic, customer-focused team players who are passionate about helping others. If you love problem-solving, thrive on providing top-notch service, and want to be part of a fast-growing team, this is the role for you! *Hourly rate: $15.00 - $25.00 For more information on benefits and what we offer please visit us at us-careers-and-benefits

Responsibilities

What You’ll Do

As a Bilingual Customer Service Representative, you’ll be the first point of contact for our customers — delivering an exceptional experience every time. In this role, you will:

• Handle inbound and outbound calls with professionalism, care, and attention to detail.
• Update policy information and ensure accuracy in our systems.
• Stay up-to-date on products, processes, and regulations to provide the best service possible.
• Use active listening skills to understand customer needs, clarify questions, research solutions, and provide clear answers and alternatives.
• Build strong relationships with customers by going the extra mile to support them.
• Document every interaction so we can continuously improve.
• Work collaboratively with your teammates to meet individual and team goals.
• Share your ideas to improve processes — we want your input!

Qualifications

What We’re Looking For

• High school diploma (college degree a plus!)
• Strong communication skills — you can easily build rapport and explain complex information.
• Solid PC skills, with experience using Windows, Microsoft Office, and online systems.
• Ability to learn quickly and adapt to changes with a positive attitude.
• Stellar organizational skills and attention to detail.
• A passion for customer service — you love helping people solve problems.

Preferred but not required:

• Previous call center or customer service experience.
• Bilingual in English and Spanish (or other languages).
• Experience in healthcare or insurance is a big plus!
• Proven ability to handle multiple priorities while staying cool under pressure.

Are you ready to join a team where you can shine?

Why EXL Health?

Because we invest in YOU.

From day one, you’ll work alongside some of the best minds in healthcare and business consulting.

We offer hands-on training and a mentoring program to help you succeed.

Your ideas matter here — we’re always looking for ways to improve, and we want to hear your voice.

Career growth? Absolutely. Many of our leaders started in roles just like this.

Flexible schedules with shifts between 8am-8pm ET — perfect for work/life balance.

At EXL Health, you’ll do meaningful work that impacts real people’s lives — all while advancing your own career in an innovative, fast-paced environment.

The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers. EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.