Appointment Support Coordinator

The Voluntary Protection Programs Participants' Association, Inc; Miami, Northern (FL, KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Comprehensive training

Career growth

Mentorship

Team environment

Job summary

The Voluntary Protection Programs Participants' Association, Inc. is seeking an Appointment Support Coordinator to manage client scheduling for our health-benefits team. You will book consultations, confirm times, answer scheduling questions, update appointment details, and reconnect when changes are needed.

Ideal candidates are organized, dependable, and comfortable communicating by phone and messaging. No prior experience required; strong communication and basic computer skills are essential.

Qualifications

• No prior experience required.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Positive attitude and willingness to learn.
• Comfortable working with clients in a professional office environment.
• Basic computer proficiency.

Responsibilities

• Book consultations and confirm times.
• Respond to scheduling questions.
• Update appointment details and statuses.
• Reconnect when appointments are moved or completed.
• Learn appointment systems and processes.

Skills

Communication

Interpersonal skills

Detail orientation

Organizational skills

Professional demeanor

Basic computer skills

Job description

Job Overview

Appointments are only useful when clients know when to show up, what to expect, and what happens if plans change.

The Appointment Support Coordinator handles that communication for people connecting with our health-benefits team. You will book consultations, confirm times, respond to scheduling questions, update appointment details, and reconnect when an appointment needs to be moved or completed.

The role has three priorities:

Accurate calendar. Clear communication. Reliable follow-up.

You will learn the systems and process behind the appointments. If you are organized, dependable, and comfortable communicating by phone and message, you can build the rest from there.

What We Offer

• Comprehensive training provided


• Career growth and advancement opportunities


• Ongoing mentorship and professional development


• Positive, team-oriented work environment


• Full-time, in-office position

Qualifications

• No prior experience required


• Strong communication and interpersonal skills


• Detail-oriented with excellent organizational abilities


• Positive attitude and willingness to learn


• Comfortable working with clients in a professional office environment


• Basic computer proficiency

Pay: $70,000.00 - $95,000.00 per year

Work Location: In person