Appointment Specialist

Whitewater Eye Centers LLC; Richmond (IN); On-site; USD 15,000 - 20,000; Full time

Job summary

Whitewater Eye Centers LLC is seeking a friendly medical receptionist to schedule patient appointments with physicians based on referring doctor preference and ocular triage. The role requires professionalism and excellent customer service.

Responsibilities include answering calls, rescheduling, and entering appointment data into the practice management system; assisting with general office duties and maintaining organized scheduling processes.

Qualifications

• High school diploma or equivalent.
• Minimum two years of experience in medical practice.

Responsibilities

• Schedule appointments from incoming calls.
• Reschedule appointments as directed by supervisor.
• Enter data into the software system that confirms appointments.
• Handle incoming scheduling calls and add data into the practice management system.
• Assist in general office duties and other duties as requested.
• Assist with managing confirmation call software.

Education

High school diploma or equivalent

Tools

Practice Management Software

Job description

This individual is responsible for scheduling incoming patient appointments with necessary physician according to referring doctor preference as well as ocular triage. Our scheduling team members always present with professionalism and excellent customer service skills.

Education and Experience:

• High school diploma or equivalent.
• Two years minimum experience in medical practice.

Essential Skills and Abilities:

• Ability to effectively triage calls from patients to ensure appropriate scheduling.
• Excellent customer service and communication skills
• Basic knowledge of insurance network information
• Ability to work as a team member.
• Ability to manage multiple tasks simultaneously.
• Empathetic personality giving attention to patients’ needs and concerns.
• Strong organizational skills with attention to detail.

RESPONSIBILITIES:

• Schedule appointments from incoming calls.
• Reschedules appointments as directed by supervisor
• Enters data into the software system that confirms appointments
• Handles incoming scheduling calls and adds the data into that practice management system
• Assists in general office duties and other duties, as requested.
• Assists with managing confirmation call software.