Appointment Setter – Home Improvement

Virtustant; San Diego (CA); Remote; MXN 378,000 - 554,000; Full time

Job summary

Virtustant is seeking an Appointment Setter to join our sales team for a remote-friendly role. You will make outbound calls to new leads and existing customers to set appointments for the sales team and cross-sell services.

You will work with the CRM system, follow scripts, and maintain a high-volume calling routine with persistent follow-ups. Bilingual English/Spanish is required; strong attendance and professional conduct are essential.

Qualifications

• Fluent in English and Spanish.
• Sales and appointment setting experience.
• Reliable with strong attendance.
• Able to follow scripts and handle rejection.

Responsibilities

• Make outbound calls to new leads and existing customers.
• Follow up persistently with leads until contact is made.
• Set 5–6 booked appointments per day with the sales team.
• Cross-sell additional services and installations to existing customers.
• Offer and sell service contracts and warranties.
• Log all activity and manage leads in CRM.
• Communicate with leads by phone, text, and email.
• Follow the company scripts and sales methods.

Skills

English fluency

Spanish fluency

Sales experience

Appointment setting

Communication

Tools

Job Nimbus CRM

RingCentral

Job description

Job Title: Appointment Setter

About The Company

Our client is a San Diego home improvement company that offers energy-efficient windows, doors, HVAC, attic insulation, and custom pavers, serving both new construction and remodeling projects.

Job Description

Our client is looking for a dedicated Appointment Setter to join their sales team. You will make outbound calls to new leads and existing customers. Your main goal is to set appointments for the sales team. You will also cross-sell services to existing customers and offer service contracts and warranties.

You will receive training on company systems, sales methods, and services. Success in this role means consistently meeting targets for calls, follow-ups, and booked appointments.

Responsibilities Of The Role

• Make outbound calls to new leads and existing customers.
• Follow up persistently with leads until contact is made.
• Set appointments, aiming for 5 to 6 booked appointments per day.
• Cross-sell additional services and installations to existing customers.
• Offer and sell service contracts and warranties.
• Communicate with leads and customers by phone, text, and email.
• Log all activity and manage leads in Job Nimbus CRM.
• Make calls and send texts through a RingCentral extension.
• Follow the company’s scripts and sales methods.
• Handle rejection and maintain consistent call volume.

Required Experience And Qualifications

• Fluent in English and Spanish.
• Sales and appointment setting experience.
• Reliable with strong attendance.
• Able to handle rejection and keep making calls persistently.
• Able to follow scripts.
• Professional manner.
• Quiet home work environment.
• Own computer and equipment.
• Willing to do outbound calling, follow ups, and appointment setting as the main daily work.
• C2 English level.

Preferred Skills

• Home services experience.
• Cross-selling or service contract and warranty sales experience.