Appointment Setter & Call Center Specialist

Harris Heating, Plumbing, Air & Electric

Salem (NJ)

On-site

USD 22,000 - 30,000

Full time

2 days ago

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Job summary

Harris Plumbing, Heating, Air, & Electrical is seeking an experienced Call Center Rep/Appointment Setter in New Jersey to deliver high-quality customer service across inbound and outbound calls, live chat, and emails. You will gather and verify customer information, schedule appointments, and contribute to a positive customer experience throughout the interaction lifecycle.

Ideal candidates communicate clearly, type accurately, and can navigate multiple software systems with ease.

Qualifications

Excellent verbal and written communication skills for professional customer interactions on inbound and outbound calls.
Proficient typing and ability to quickly learn multiple software systems and applications.
High attention to detail with focus on accuracy and proper documentation.
Self-motivated, dependable, and results-driven, able to work independently or as part of a team.
Positive, customer-focused attitude with a willingness to learn and adapt in a fast-paced call center.

Responsibilities

Deliver 5-star customer service on all inbound and outbound interactions.
Handle calls professionally and follow up to convert conversations into booked opportunities.
Accurately collect, verify, and document customer information in all systems.
Take ownership of the customer experience from first contact through resolution.
Communicate with customers through phone, live chat, email, portals and other platforms.
Manage customer satisfaction by follow-ups, reviews, and feedback when assigned.
Collaborate with the team to improve call flow and processes.