Appointment Setter

Vanterra Foundation Solutions; United States; Remote; USD 31,000 - 52,000; Full time

Job summary

Join a rapidly growing company dedicated to providing high-quality home repair solutions. As a Customer Service Representative, you'll be the first point of contact for customers, helping them schedule consultations to address their home improvement needs. This fully remote position offers competitive pay and a flexible work schedule, allowing you to thrive in a supportive environment. With a strong emphasis on teamwork and continuous improvement, you'll have the opportunity to grow your skills and contribute to a dynamic team focused on delivering exceptional service.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Flexible Work Schedules

Comprehensive Benefits Package

Qualifications

• Experience in high-volume customer service or sales roles is essential.
• Ability to work flexible schedules including evenings and weekends.
• Basic understanding of home improvement and construction is a plus.

Responsibilities

• Schedule in-home consultations with customers based on their needs.
• Utilize customer contact technologies to manage appointments.
• Provide superior customer experiences and maintain professional communication.

Skills

Customer Service Experience

Sales Experience

Critical Thinking

Communication Skills

Flexibility

Education

High School Diploma

Tools

MS Office

Salesforce

Service Titan

Five9

Job description

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Grounded in partnership and teamwork, Vanterra Foundation Solutions is a national platform of leading foundation repair, basement waterproofing, crawlspace repair, concrete lifting, radon mitigation, and mold removal services businesses dedicated to high-quality solutions for homeowners across the United States. Committed to being a partner of choice for outstanding businesses in the industry, Vanterra provides companies with extensive resources and expertise to support their growth initiatives, including training and talent development programs, access to high-quality products and equipment, sales and marketing support to accelerate lead generation, and advanced in-field technology and infrastructure. Join us!

Position Overview:

Customer Service Representatives (CSR’s) fulfill an important role on our team, as they are the first people who will interact with the customers of the Vanterra Foundation Solutions brands, and this first impression is paramount to our success. CSR’s contact customers who have indicated a need for the services that we provide, and their main responsibility is to schedule an in-home consultation with our team of experts in order to help solve their home repair problems. The most successful candidates will come to us with sales, collection, or other high-volume customer service experience and will be accustomed to an environment whereby total compensation is inclusive of a lucrative pay-for-performance structure. This is a fully-remote role and candidates can reside anywhere in the United States.

• Using best-in-class customer contact technologies, communicate with our customers inbound/outbound (voice), and via email, text, and webchat in order to set a high volume of in-home appointments.
• Demonstrate an ability to follow a prescribed methodology in order to set quality appointments and input detailed notes into our CRM that are accurate, complete, and professionally written.
• Utilize critical thinking to analyze customers’ needs and determine the scope of their home improvement projects, escalating complex issues appropriately.
• Showcase a commitment to continuous improvement and growth by actively seeking feedback and working to implement the coaching that is provided by leadership.
• Be unrelenting in a commitment to superior customer experiences on every interaction and showcase a customer-centric and positive attitude, always.

Work Experience/Requirements:

• Must be available to work flexible schedules as business requires, which might be inclusive of evenings or weekends. This is non-negotiable.
• Because this is a fully remote position, an adequate knowledge of and experience with MS Office (Word, Excel, Power Point, Teams, Outlook email/calendar) is required.
• Experience with Salesforce, Service Titan, Five9, or other best-in-class customer service technologies is a bonus.
• Basic understanding of home improvement and the construction industry is a plus.
• 100% attendance adherence is required in the first 30 days of employment, and a stellar attendance record is required for the duration of employment.
• We are in hyper-growth mode and will be acquiring many more brands over the next two years. If you’re able to work autonomously, are comfortable with change, and are excited at potential opportunities to grow in a rapidly changing environment, this opportunity is probably for you!

What We Offer:

• Competitive salary and pay structure
• Flexible work schedules to promote work-life balance
• Comprehensive benefits package including medical, dental, vision, flexible spending account, life insurance, and 401(k) with company match
• Plus additional perks to support your well-being and financial security

Why Join Us?

• Be part of a rapidly growing and dynamic company with strong private equity backing and exciting opportunities for growth
• Play a key role in driving innovation and improving our processes
• Enjoy competitive pay, excellent benefits, and opportunities for professional development
• Thrive in a collaborative and inclusive work environment with a strong emphasis on work-life balance

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Construction

Referrals increase your chances of interviewing at Vanterra Foundation Solutions by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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