Bilingual Inside Sales Representative

West Shore Home; North Carolina; On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health insurance options

401K with company match

Paid holidays & PTO

Training & leadership development

Growth opportunities

Job summary

West Shore Home is hiring a Bilingual Inside Sales Representative for on-site roles in Mechanicsburg, PA or Raleigh, NC. You will respond to inbound calls, schedule appointments, and document details in our CRM to support a five-star customer experience.

This entry-level position includes a two-week training program, on-site shifts (day or afternoon), and a focus on bilingual English/Spanish communication. Strong metrics drive success in a dynamic home-improvement environment.

Qualifications

• Bilingual applicants must be able to communicate proficiently in English and Spanish.
• Demonstrated history of commitment and growth in previous roles or academics.
• Adaptability in a fast-changing, flexible environment; excited by the challenge.
• Sales or call center experience preferred, but experience in retail, hospitality, or other customer-facing roles is acceptable.

Responsibilities

• Respond to inbound phone calls to schedule sales appointments.
• Accurately document all necessary information into our CRM database.
• Kick off your Inside Sales career in our two-week training program.
• Handle requests to change scheduled appointments and maintain key metrics.

Skills

Bilingual (English/Spanish)

Sales or call center experience

Customer service orientation

Tools

CRM database

Job description

As a Bilingual Inside Sales Representative at West Shore Home, you will contribute to our mission of Bringing Happiness to Every Home by connecting with dozens of interested customers daily to schedule appointments and lay the foundation for a five-star experience.

What You’ll Contribute

In this role, you can expect to:

• Kick off your Inside Sales career in our two-week training program led by our Training & Development team
• Respond to inbound phone calls with the goal of scheduling sales appointments
• Accurately document all necessary information into our CRM database
• Handle customer requests to change scheduled appointments
• Provide exceptional service to our customers while maintaining key metrics that drive our business forward

More to Know

• Schedule: Standard day or afternoon shift, 5 days/week – paid holidays and paid time off!
• Location: Mechanicsburg, PA (On-Site) or Raleigh, NC (On-Site)
• Seniority Level: Entry-level

What It Takes to Succeed

We’ll provide you with the training and tools to set you up for success, and we hope that you’ll bring:

• A demonstrated history of commitment and growth in previous roles or academic career
• Adaptability– we use technology in a fast-changing, highly-flexible environment, and we hope you’re excited by the challenge!
• A drive to deliver outstanding results and a willingness to share your insight to success
• Sales or call center experience preferred, but we’ve had great success with individuals who have worked in retail, hospitality, or other customer facing roles!

Bilingual applicants must be able to communicate proficien tly orally and in writing both in English and in Spanish, and they must s uccessfully pass a language proficiency test demonstrating the ability to communicate in Spanish. Bilingual skills are a necessary and essential function of the position to interact with customers and accomplish the key role accountabilities.

We Invest in YOU

We believe that when employees know they are valued and safe, they’ll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us.

We’ve got you covered with:

• Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability)
• 401K retirement plan with company match
• Paid holidays and paid time off (PTO)
• Continued training & leadership development opportunities
• Unlimited professional and personal growth potential

It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.