Appointment Scheduler (Remote)

The Voluntary Protection Programs Participants' Association, Inc; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A healthcare organization is seeking an Appointment Scheduler to manage patient appointments and support clinical functions. The role involves making outbound calls, scheduling appointments, and ensuring compliance with healthcare regulations. Ideal candidates will possess strong customer service skills and experience in healthcare settings.

Qualifications

• 1-2 years experience in healthcare focusing on patient scheduling and insurance verification.
• Experience with call center, sales, or appointment scheduling preferred.

Responsibilities

• Schedule and confirm appointments, conduct outbound calls to prospective patients.
• Handle patient objections, ensure HIPAA compliance in scheduling processes.

Skills

Interpersonal skills

Customer service skills

Organizational skills

Problem-solving skills

Communication skills

Education

High School graduate or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Electronic Medical Record Systems

Job description

About Our Company

At Altais, we're looking for bold and curious innovators who share our passion for enabling better health care experiences and revolutionizing the healthcare system for physicians, patients, and the clinical community. Doctors today are faced with the reality of spending more time on administrative tasks than caring for patients. Physician burnout and fatigue are an epidemic, and the healthcare experience and quality suffer as a result. At Altais, we’re building breakthrough clinical support tools, technology, and services to let doctors do what they do best: care for people. We invite you to join our growing passionate team as we change the game for the future of healthcare and enable the experience that people need and deserve. Altais family of companies include: Brown and Toland Physicians, Altais Medical Group Riverside, and Family Care Specialists.

About Your Team

Are you looking to work with a high performing, fast growing and Health & Innovation team? We are 4,000+ physicians, working in over 40 cities throughout California, caring for more than 500,000 patients. If you are passionate about reshaping healthcare and want to work for a mission driven organization where new ideas and innovation are valued, then we would like to meet you.

About Your Work

Under general supervision, the Appointment Scheduler role is primarily responsible for scheduling and confirming appointments. This role works closely with the administrative, clinical and management teams to support patient care efforts.

This role provides support to clinical functions as the administrative support and the position includes, and not limited to: conducting outbound calls, scheduling appointments, receiving/relaying messages, documenting telephone encounters, and in-baskets.

You Will Focus On:

• Conduct outbound cold calls to prospective patients to schedule clinical assessment appointments.
• Handle objections or questions from patients and use problem-solving skills to overcome challenges in scheduling.
• Track and report scheduling metrics, such as appointment rates and conversion of calls to booked appointments.
• Ensure compliance with HIPAA and other relevant regulations when handling patient information and scheduling appointments.
• Registers patients for their appointment; confirms and/or updates insurance coverage and patient demographic information.
• Supports incoming calls and other correspondences, including scheduling and confirming appointments, triaging calls for clinical team, supports incoming calls and other correspondences.

The Skills And Experience You Bring:

• Maintain a professional and empathetic tone while communicating with clients, ensuring clarity about the purpose of the clinical assessment.
• Strong interpersonal and customer service skills
• Experience with an electronic medical record, MS word, Excel, Outlook and the ability to learn new applications
• Ability to manage multiple priorities
• Ability to communicate (both internally and externally) clearly and consistently with established procedures and guidelines
• Ability to work with minimal supervision
• Ability to use good judgment and work independently
• Proven ability to deal with a wide variety of individuals
• Ability to deal sensitively and effectively with patients.
• Excellent organizational and problem-solving skills.
• Education: High School graduate or equivalent.
• Experience: Demonstrated experience in health care in the following areas: patient scheduling, insurance verification, medical record data abstraction (1 – 2 years).
• Preferred Experience: Prior experience with call center, sales, appointment scheduling, or ancillary service.
• Preferred Experience: EPIC experience

You Share Our Mission & Values:

• You are passionate about improving the healthcare experience and want to be part of the Altais mission.
• You are bold and curious- willing to take risks, try new things and be creative.
• You take pride in your work and are accountable for the quality of everything you do, holding yourself and others to a high standard.
• You are compassionate and are known as someone who demonstrates emotional intelligence, considers others when making decisions and always tries to do the right thing.
• You co-create, knowing that we can be better as a team than individuals. You work well with others, collaborating and valuing diversity of thought and perspective.
• You build trust with your colleagues and customers by demonstrating that you are someone who values honesty and transparency.

Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate’s qualifications, skills, and experience.

Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our ‘CPRA Privacy Notice for California Employees and Applicants’ to learn how we collect and process your personal information when you apply for a role with us.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork – Activity level: Sedentary, frequency most of workday.

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.