Appointment Scheduler

A Hiring Company; Saint Paul (MN); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

401(k) plan

Profit sharing

Pension plan

Job summary

A Hiring Company is seeking a motivated candidate for an appointment scheduling position at St. Paul Eye Clinic. Responsibilities include managing patient calls, scheduling appointments, and ensuring accurate patient information. Candidates must have at least one year of experience in a medical appointment scheduling role, with knowledge of insurance and electronic health records preferred. A competitive benefits package and a professional environment are offered. The position is based in Woodbury, Minnesota.

Qualifications

• Minimum one year in an appointment-scheduling position, preferably in a medical practice.
• Knowledge of insurance and EHR preferred; experience in an ophthalmology practice a plus.

Responsibilities

• Answer multiple phone lines, direct calls, and schedule appointments for patients.
• Obtain accurate patient demographics and insurance information.
• Meet team benchmarks for call volume and scheduling accuracy.

Skills

Medical practice scheduling protocols

Customer-service principles and techniques

Computerized scheduling systems

Education

High school diploma

Tools

Computer hardware and software

Telephone

Scanner

Printer

Job description

St. Paul Eye Clinic is seeking highly qualified and motivated candidates to join our longstanding team of vision care experts. Our team of ophthalmologists, optometrists, and support staff work side‑by‑side to serve patients at six Twin Cities locations.

Appointment scheduling duties include scheduling patient visits, collecting patient information and insurance details, and fielding calls for all six locations. Previous experience with medical appointment scheduling, knowledge of insurance, and experience with electronic health records (EHR) are required.

As a full‑time team member, you will receive a competitive benefits package that includes health, dental, life, and disability insurance, a strong 401(k) plan, profit sharing, and a pension plan, all within a professional environment that values work‑life balance.

Essential Job Responsibilities

• Answer multiple phone lines, direct calls, take messages for providers and staff, and schedule appointments for patients or family members.
• Schedule patient appointments by phone and in the Practice Management system according to physician and clinic protocols and patient preferences.
• Obtain accurate and complete patient demographics and insurance information.
• Process online appointment requests.
• Retrieve and process incoming correspondence or requests from other facilities and referring physicians.
• Update the master schedule daily (e.g., cancellations or additions) and notify clinics per protocol, especially for same‑day changes.
• Communicate with physicians and staff about scheduling concerns or issues, consulting the supervisor or director with system problems.
• Apply customer‑service principles to assist patients calmly and pleasantly, meeting clinic protocols.
• Meet team and personal benchmarks for call volume, call statistics, and scheduling accuracy set by management.
• Read and respond to electronic communications (emails, Teams messages, software alerts).
• Perform other duties as assigned by your supervisor or management.

Requirements

Education: High school diploma.

Experience: Minimum one year in an appointment‑scheduling position, preferably in a medical practice; knowledge of insurance and EHR preferred; experience in an ophthalmology practice a plus.

Knowledge:

• Medical practice scheduling protocols.
• Computerized scheduling systems.
• Customer‑service principles and techniques.

Skills:

• Maintain a master appointment schedule using computerized tools.
• Produce reports on appointment patterns as needed.

Abilities:

• Communicate calmly and clearly with patients about appointments in all circumstances, including urgent or emergent situations.
• Analyze situations and respond appropriately.

Equipment Operated: Standard office equipment, including computer hardware and software, telephone, scanner, and printer.

Work Environment: Well‑lit office setting.

Mental/Physical Requirements: Mostly sedentary with occasional standing, walking, reaching; periodic stress from handling many calls and patient requests.

Location: Appointment center located in the Headquarter Woodbury location, 2080 Woodwinds Drive, Suite 110, Woodbury, MN 55125. Hours: Monday through Friday, 7:30 am–4:30 pm. Shift variations apply; travel limited.

Compensation details: $19–23 hourly wage.