Appointment Scheduler

Minnesota Urology; Coon Rapids (MN); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Health savings and flexible spending

Paid time off

Disability insurance

Life insurance

Additional workplace perks

Job summary

Minnesota Urology is hiring an Appointment Scheduler at our Coon Rapids and Fridley Clinics to support patient access and scheduling operations across our clinics. This role is ideal for someone who enjoys working with patients, managing details, and contributing to efficient clinical workflows in a healthcare setting.

As the first point of contact, you will answer calls and assist patients with scheduling, rescheduling, and cancellations.

Qualifications

• Strong communication skills with patients, professional and empathetic.
• Solid organizational skills, attention to detail, ability to multitask.
• Comfort using scheduling software or electronic health record systems.

Responsibilities

• Answer incoming calls and assist patients with scheduling, rescheduling, and cancellations.
• Gather patient information and coordinate scheduling based on provider availability.
• Update patient records in the electronic health record and send reminders.
• Communicate with clinical and administrative teams to resolve scheduling conflicts.

Skills

Communication

Empathy

Organizational skills

Multitasking

Customer service mindset

Tools

EHR systems

Scheduling software

Job description

Appointment Scheduler (Healthcare) - Minnesota Urology

Minnesota Urology is hiring an Appointment Scheduler at both our Coon Rapids and Fridley Clinics, to support patient access and scheduling operations across our clinics. This role is ideal for someone who enjoys working with patients, managing details, and contributing to efficient clinical workflows in a healthcare setting.

As the first point of contact for many patients, the Appointment Scheduler plays an important role in creating a positive experience while ensuring appointments are scheduled accurately and efficiently.

Pay Information

Minnesota Urology believes in pay transparency. Compensation ranges are based on current market data and reviewed to remain competitive. Final hourly rates are determined by experience, job-related skills, location, and internal equity.

Hourly Pay Range: $18.80 - $23.50
(Dependent on prior healthcare appointment scheduling experience)

What You'll Be Doing

In this position, you will answer incoming calls and assist patients with scheduling, rescheduling, and canceling appointments. You'll gather relevant patient information, identify appropriate appointment types, and coordinate scheduling based on provider availability. Throughout the day, you will update patient records, document interactions, and use electronic health record systems to manage appointments and send reminders.

You will regularly communicate with clinical and administrative teams to resolve scheduling conflicts, respond to patient questions, and support daily clinic operations. Providing courteous, patient-focused service and maintaining accuracy in a fast-paced environment are key aspects of the role.

What We're Looking For

Successful candidates are strong communicators who can interact with patients professionally and empathetically. The role requires solid organizational skills, attention to detail, and the ability to manage multiple tasks at once. Comfort using scheduling software or electronic health record systems is important, as is the ability to adapt to changing priorities. A customer-service mindset and the ability to work well within a team are essential.

Benefits

• medical, dental, and vision insurance
• 401(k)
• health savings and flexible spending accounts
• paid time off
• company-paid short- and long-term disability
• company-paid life insurance
• additional workplace perks

Minnesota Urology does not discriminate against applicants on the basis of their race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, marital status, familial status, or status with regard to public assistance, or membership or activity in a local human rights organization.