Appointment Scheduler

CHI Health Clinic; Lincoln (NE); On-site; USD 36,000 - 47,000; Full time

Job summary

CHI Health Clinic in Lincoln, Nebraska is seeking an Appointment Scheduler to be the first point of contact, guiding patients to the right care and ensuring a smooth healthcare journey.

You will manage patient schedules, clarify instructions, and leverage technology to coordinate care while providing compassionate support to diverse patient populations.

Qualifications

• At least 2 years of experience in a healthcare environment.
• Strong communication and organizational skills.
• Proficient with scheduling software and electronic health records.

Responsibilities

• Answer phone calls and schedule patient appointments.
• Conduct patient pre-certification to ensure coverage for appointments and medical care.
• Schedule tests, procedures, and referral appointments.
• Communicate with patients regarding appointments and instructions for procedures and tests.
• Collect insurance information and patient personal data.
• May collect fees such as co-pays / co-insurance.

Skills

Appointment scheduling

Phone communication

Data entry

Healthcare literacy

Education

High school diploma or equivalent

Job description

Job Summary and Responsibilities

As an Appointment Scheduler, you will be the crucial first point of contact, connecting our patients with the expert care they need, playing a pivotal role in their healthcare journey.

Every day, you will expertly manage patient schedules, clarify instructions, and leverage technology to ensure seamless care coordination, all while offering compassionate support to diverse patient populations.

To be successful in this role, you will combine strong clinical understanding with exceptional technological proficiency, a deep commitment to patient well-being, and an adaptable spirit keen on learning and collaboration.

• Responsible for answering phone calls and scheduling patient appointments.
• Conduct patient pre-certification to ensure coverage for appointments and medical care.
• Schedule tests, procedures, and referral appointments.
• Communicate with patients regarding appointments and instructions for procedures and tests
• Collect insurance information and patient personal data.
• May collect fees such as co-pays / co-insurance.

Job Requirements

• 2 years related experience in a healthcare environment
• None, upon hire

Where You'll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.