Appointment Scheduler

CommonSpirit Health; Glenwood (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

CommonSpirit Medical Group (Mountain Management Services) seeks an Appointment Scheduler to be the first point of contact for patients, guiding them to the care they need with empathy. You will manage schedules, verify coverage, and coordinate tests and referrals, while collecting required patient and insurance information.

In this role you will use technology to ensure smooth care coordination, maintain confidentiality, and support diverse patient populations with a compassionate,

Qualifications

• High school level education completed or GED at hire.

Responsibilities

• Answer phone calls and schedule patient appointments.
• Conduct patient pre-certification to verify coverage for appointments and care.
• Schedule tests, procedures, and referral appointments.
• Communicate with patients about appointments and procedures.

Education

High School GED or General Studies

Job description

Job Summary and Responsibilities

As an Appointment Scheduler, you will be the crucial first point of contact, connecting our patients with the expert care they need, playing a pivotal role in their healthcare journey.

Every day, you will expertly manage patient schedules, clarify instructions, and leverage technology to ensure seamless care coordination, all while offering compassionate support to diverse patient populations.

To be successful in this role, you will combine strong clinical understanding with exceptional technological proficiency, a deep commitment to patient well-being, and an adaptable spirit keen on learning and collaboration.

• Responsible for answering phone calls and scheduling patient appointments.
• Conduct patient pre-certification to ensure coverage for appointments and medical care.
• Schedule tests, procedures, and referral appointments.
• Communicate with patients regarding appointments and instructions for procedures and tests
• Collect insurance information and patient personal data.
• May collect fees such as co-pays / co-insurance.

Job Requirements

Required

• High School Graduate General Studies or High School GED General Studies, upon hire

Where You'll Work

CommonSpirit Medical Group (Mountain Management Services) is a leading provider of comprehensive office management services and affiliated physicians in Southeast Tennessee and North Georgia. Our award-winning, faith-based organization is dedicated to supporting the delivery of exceptional healthcare in the region. We are proud to be consistently recognized for excellence by organizations like U.S. News & World Report, PINC AI™, CMS, Healthgrades®, Leapfrog, and as one of the Best Places to Work in Tennessee. We are honored to be your trusted ally in health, dedicated to serving our community with compassion and excellence.