Supervisor Scheduling

CommonSpirit Health; Chattanooga (TN); On-site; USD 55,000 - 80,000; Full time

Job summary

CommonSpirit Health's Chattanooga Heart Institute is seeking a Scheduling Supervisor to oversee daily scheduling operations, mentor staff, and optimize patient access and resource use. You will ensure accurate provider schedules and monitor workflow efficiency.

You will lead the scheduling team, enforce policies, and handle peak-time coverage, contributing to improved patient flow and team performance across the office.

Qualifications

• High School Diploma or GED required.
• 5 years in medical registration/scheduling setting preferred.

Responsibilities

• Oversee scheduling staff and ensure accurate provider schedules.
• Monitor appointment workflows and resolve scheduling issues.
• Audit patient care slips, no-show reports and reminder calls.
• Implement and enforce scheduling policies and procedures.
• Cover scheduling areas during peak times or staff absences.

Skills

Leadership

Scheduling

Staff mentoring

Attention to detail

Education

High School Diploma or GED

Job description

Job Summary and Responsibilities

As a Scheduling Supervisor, you will be responsible for overseeing the daily operations of the scheduling team, ensuring efficient patient access and resource utilization.

Every day you will manage and mentor scheduling staff, monitor appointment workflows, resolve complex scheduling issues, and ensure adherence to policies and customer service standards.

To be successful, you will demonstrate strong leadership, meticulous attention to detail in scheduling, and excellent communication skills, crucial for optimizing patient flow and team performance.

• Oversight of all scheduling staff at assigned office.
• Ensure accurate and complete provider schedules at assigned office.
• Track staff productivity in various areas. Audit patient care slips, ensure completion of no show reports, and reminder calls for assigned office.
• Implement internal policies and procedures to ensure efficient operation of the department.
• Oversee Order Facilitator, completion of provider and employee tasks, and hospital scheduling process at assigned office.
• Cover scheduling areas as needed during peak times, vacations, illnesses, etc.

Job Requirements

Required

• High School Graduate or
• High School GED and
• 5 years in medical registration/scheduling setting and
• None, upon hire

Where You'll Work

The Chattanooga Heart Institute offers the most comprehensive cardiac care available in this region. Founded in 1976, we now have six offices in Tennessee and one in Georgia. Our practice is made up of 29 board-certified cardiologists, three cardiothoracic surgeons and three vascular surgeons. We merged with CHI Memorial Health Care System in 2011 which is part of CommonSpirit Health. CommonSpirit has more than 700 care sites across the U.S. and is committed to building healthy communities.