Appointment Growth Specialist - Inside Sales

Joyce Windows, Sunrooms & Baths; Berea (OH); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

401(k) with match

Employee Discounts on home services

Employee Referral Bonus Program

Job summary

Joyce Factory Direct in Berea, Ohio is hiring a Confirmation Specialist to support our Call Center and In-Home Sales teams by ensuring customer appointments stay confirmed and calendars stay full. This role emphasizes proactive outreach and ownership of upcoming appointments, with a focus on preserving schedules and maximizing sales capacity.

The position requires persistence, a proactive attitude, and a drive to succeed, with opportunities to earn commissions and performance bonuses based on

Qualifications

• Prior experience in customer service or high-volume call environments.
• Strong verbal communication and active listening skills.
• Outgoing personality with energy to initiate conversations.
• Competitive, commission-driven mindset and reliability.

Responsibilities

• Proactively contact customers to confirm upcoming in-home appointments
• Make consistent follow-up attempts to reach customers and secure confirmations
• Identify potential cancellations or scheduling conflicts and work to preserve or reschedule appointments
• Maintain and optimize Sales Representative calendars to maximize appointment capacity
• Support route mapping, territory planning, and efficient appointment scheduling
• Monitor open calendar space and help identify opportunities to keep schedules full
• Communicate appointment changes quickly and accurately to Sales Representatives
• Maintain accurate customer and appointment information in internal systems
• Provide a professional, positive customer experience throughout the confirmation process
• Collaborate with Call Center, Sales, Marketing, and Operations teams as needed
• Meet established confirmation, contact, appointment show-rate, and appointment-setting goals
• Set qualified in-home appointments with warm leads during downtime or between confirmations

Skills

Customer service experience

Verbal communication

Active listening

Goal-oriented

Weekend availability

Tools

CRM systems

Job description

Joyce Factory Direct in Berea, Ohio is hiring a Confirmation Specialist to support our Call Center and In-Home Sales teams by ensuring customer appointments stay confirmed and calendars stay full. This role emphasizes proactive outreach and ownership of upcoming appointments, with a focus on preserving schedules and maximizing sales capacity.

The position requires persistence, a proactive attitude, and a drive to succeed, with opportunities to earn commissions and performance bonuses based on