Appointment & Dispatch Coordinator — Customer Service

aircontrolaz; Lake Havasu City (AZ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Company Paid Health Insurance

401k Plan with a company match

Paid Time Off

Job summary

aircontrolaz in Lake Havasu City, AZ is looking for a customer service representative who thrives in a fast-paced environment. You will handle incoming and outgoing customer calls aimed at scheduling service appointments, while ensuring excellent customer satisfaction.

The ideal candidate will have at least one year of customer service experience, skilled in using computer applications, and possess strong communication skills. Benefits include health insurance, paid time off, and a supportive, family-oriented culture.

Qualifications

• One year of customer service experience required.
• Strong typing skills with high accuracy needed.
• Ability to work in a fast-paced, high-pressure environment.

Responsibilities

• Convert customer calls into booked service appointments.
• Maintain and update customer database with accurate information.
• Follow up on missed calls and online inquiries.

Skills

Customer service experience

Proficient computer skills

Strong communication skills

Organizational skills

Problem-solving skills

Bilingual (preferred)

Tools

Service Titan (preferred)

Job description

aircontrolaz in Lake Havasu City, AZ is looking for a customer service representative who thrives in a fast-paced environment. You will handle incoming and outgoing customer calls aimed at scheduling service appointments, while ensuring excellent customer satisfaction.

The ideal candidate will have at least one year of customer service experience, skilled in using computer applications, and possess strong communication skills. Benefits include health insurance, paid time off, and a supportive, family-oriented culture.