Appointment Coordinator

North Carolina State University; Raleigh (NC); On-site; USD 34,000 - 54,000; Full time

Benefits offered by this job

Childcare benefits

Wellness & Recreation Membership

Wellness Programs

Job summary

NC State University in Raleigh seeks a Campus Health Administrative Support Associate to ensure smooth front-office operations across Campus Health clinics. You will coordinate scheduling, support clinical staff, and deliver timely, professional service to students.

This SHRA role requires a high school diploma, experience in medical office settings, familiarity with EHR systems, and strong customer service in a busy campus environment. We offer benefits and a path within a values-driven team.

Qualifications

• High School Diploma or equivalency required.
• Experience providing administrative or front-office support in a medical setting preferred.
• Familiarity with EHR systems and healthcare information systems helpful.

Responsibilities

• Schedule appointments, answer inquiries, and manage front-office operations across Campus Health clinics.
• Support clinical staff with document handling, scans, forms, and chart retrieval.
• Coordinate communications and assist with special projects to promote efficient patient care.
• Handle referrals, insurance issues, and safety compliance tasks.

Skills

Front-office support

Customer service

Coordination

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

EHR systems

Job description

Visa Eligibility

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Job Posting Information

Posting Number: PG195307SP

Internal Recruitment: No

Working Title:

Anticipated Hiring Range: Commensurate with experience.

Work Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. May work occasional Saturdays as needed.

Job Location:

Department:

Department Campus Health

About the Department

The Division of Academic & Student Affairs ( DASA ) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State.

NC State wants employees to achieve their highest potential at work, learn more about our employee value proposition here ( You Belong Here ). The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student.

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Campus Health Administrative Support Associate

Help create a welcoming and efficient healthcare experience for NC State students by providing essential administrative support across Campus Health clinics. As a Campus Health Administrative Support Associate, you will play a vital role in coordinating front-office operations, supporting clinical staff, and ensuring patients receive timely, professional service that contributes to the health and well-being of the campus community.

Primary Duties

Patient Services & Clinic Operations

• Serve as a primary point of contact for patients by scheduling appointments, responding to phone and in-person inquiries, optimizing provider schedules, and delivering professional, customer-focused service across multiple Campus Health clinics.

Medical Records & Administrative Support

• Maintain accurate patient records by supporting appointment preparation, scanning, filing, health form and chart retrieval, release of information requests, and other medical records functions. Assist with immunization record management and compliance activities.

Team Support & Operational Excellence

• Provide administrative support to providers and staff by coordinating communications, assisting with special projects, and performing a variety of clerical duties that promote efficient clinic operations and high-quality patient care.

Other Responsibilities

• Problem solve referral and insurance issues.
• Adhere to safety health laws and regulations.
• Participate in emergency preparedness drills.

Qualifications

High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Preferred Qualifications

• Experience providing administrative or front-office support in a medical office, ambulatory care, student health, physical therapy, or other healthcare setting.
• Familiarity with electronic health record ( EHR ) systems, practice management software, or other healthcare information systems used for scheduling, patient registration, and medical records management.
• Experience working in a college or university environment, particularly in a student-facing or healthcare support role.
• Knowledge of medical insurance processes, billing procedures, or patient registration workflows.
• Demonstrated ability to coordinate multiple administrative tasks while delivering courteous, responsive customer service in a fast-paced clinical environment.

Required License or Certification

N/A

Valid NC Driver's License

Valid NC Driver's License required

Commercial Driver's License

Commercial Driver's License Required? No

Position Type

SHRA

Position Classification Band Title

Administrative Support Associate

Position Classification Band Level

Journey

Position Classification Salary Range

$ 33,540 - $ 54,455

Salary Grade Equivalency

NC02

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE)

1.0

Appointment

12 Month Recurring

Mandatory Designation - Adverse Weather

Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies

Time Limited Position

No

Department Id

244030 - Campus Health

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Contact Information

NC STATE UNIVERSITY

RALEIGH, NC 27695

PHONE: [phone]