Client Services Representative (EFAVC)

NC State University; Raleigh (NC); On-site; USD 38,000 - 41,000; Full time

Benefits offered by this job

Childcare benefits

Wellness & Recreation Membership

Wellness Programs

Job summary

NC State University’s Veterinary Hospital seeks a Client Services Representative to greet clients, manage appointments, answer inquiries, and support hospital operations. The role emphasizes accurate billing, interdepartmental communication, and delivering outstanding customer service.

The position requires a high school diploma or equivalent plus office experience, with preferred familiarity in veterinary or medical settings. A Monday–Friday schedule with occasional overtime is typical.

Qualifications

• High School Diploma or equivalency and one year of related office experience, or equivalent combination of training and experience.
• Preferred: client service experience in a veterinary or medical setting.
• Knowledge of MS Office products and/or Google Apps, email, fax, and copy machines.
• Excellent verbal and written communication skills and strong organizational and multitasking abilities.
• Ability to interpret guidelines and respond professionally to clients and staff.

Responsibilities

• Greet and check in clients for a welcoming intake.
• Answer calls, respond to inquiries, and provide information about hospital services and appointments.
• Schedule appointments and manage calendars to optimize client flow.
• Process deposits, handle billing, and maintain accurate financial records.
• Collaborate with internal departments and external clients to address questions and service needs.
• Provide coverage for team members as scheduling requires.

Skills

Customer service

Verbal communication

Written communication

Organization

Multitasking

Emotional intelligence

Education

High School Diploma or equivalent

Tools

MS Office

Google Apps

Medical records software

Email

Fax machines

Copy machines

Job description

Job Posting Information

Posting Number

Posting Number PG195306SP

Internal Recruitment

Internal Recruitment No

Working Title

Working Title Client Services Representative (EFAVC)

Anticipated Hiring Range

Anticipated Hiring Range $38,000 - $41,200

Work Schedule

Work Schedule Monday - Friday, 8:00am - 5:00pm, occasional overtime & holidays required

Job Location

Department

Department CVM Teaching Hospital

About the Department

Established in 1983, the NC State Veterinary Hospital (VH) is one of the nation’s highest-rated academic medical centers, serving North Carolina and the surrounding region. The VH treats nearly 35,000 patients annually across more than 20 clinical services, utilizing a team-based approach that leverages the expertise of nationally and internationally renowned board-certified specialists.

• Clinical Excellence: Providing compassionate, state-of-the-art specialty healthcare at the cutting edge of veterinary medicine.
• Education: Delivering expert clinical instruction to fourth-year veterinary students from the College of Veterinary Medicine.
• Innovation: Advancing the field through the ongoing investigation of innovative techniques and medical procedures.

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

The Client Services Representative serves as the first point of contact for all current and prospective clients of the NC State Veterinary Hospital. This role is essential in delivering exceptional customer service and ensuring a positive experience throughout the client’s interaction with the hospital.

Key Responsibilities:

• Client Interaction: Greet and check in clients upon arrival, ensuring a welcoming and efficient intake process.
• Communication: Answer incoming calls, respond to inquiries, and provide accurate information regarding hospital services and appointments.
• Scheduling & Coordination: Schedule appointments and manage calendars to optimize client flow and hospital operations.
• Financial Transactions: Process deposits, handle billing, and ensure accurate financial documentation.
• Client Support: Collaborate with internal departments and external clients to address questions, concerns, and service needs.
• Team Coverage: Provide coverage and support for other client service team members and receptionists as needed, based on scheduling and operational requirements.

Requirement: Ability to lift up to 30 pounds, with or without reasonable accommodations.

Other Responsibilities

• Other duties as assigned by supervisor and service clinicians.

Qualifications

High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Preferred Qualifications

• Previous client service experience in a veterinary or medical setting.
• Knowledge of medical records software, MS Office products and/or Google Apps (or similar software), email, fax, and copy machines.
• Excellent verbal and written communication skills, and strong organizational and multitasking skills.
• Exceptional customer service skills and the ability to interact professionally with clients, faculty, and staff in demanding situations.
• Ability to interpret VHC guidelines and client needs to determine emergency situations. Emotional intelligence, ability to empathize, and the ability to mentally process difficult cases.

Required License or Certification

N/A

Valid NC Driver's License required

Valid NC Driver's License required No

Commercial Driver's License Required?

Commercial Driver's License Required? No

Position Number

Position Number 00111776

Position Type

Position Type SHRA

Position Classification Band Title

Position Classification Band Title Administrative Support Specialist

Position Classification Band Level

Position Classification Band Level Journey

Position Classification Salary Range

Position Classification Salary Range $ 34,602 - $ 58,870

Salary Grade Equivalency

Salary Grade Equivalency NC03

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0

Appointment

Appointment 12 Month Recurring

Mandatory Designation - Adverse Weather

Mandatory Designation - Adverse Weather Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Mandatory Designation - Emergency Events Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies

Time Limited Position

Time Limited Position No

Department Id

Department Id 192001 - CVM Teaching Hospital

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

NC STATE UNIVERSITY RALEIGH, NC 27695 PHONE: [phone]