Appointment Companion

Rocky Mountain Health Care; Colorado Springs (CO); Hybrid; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical and Prescription Drug

Dental

Vision Care

Wellness Program

Telemedicine Program

Flexible Spending Accounts

Health Savings Account

Company Paid Basic Life and AD&D

Company Paid Long-Term Disability

Voluntary Life Insurance

Voluntary Short-Term Disability

Accidental Injury Insurance

Critical Illness

Hospital Indemnity

403(b) Savings Plan

Legal Shield and IDShield

Employee Assistance Program (EAP)

Paid Time-Off plan

Job summary

Rocky Mountain Health Care in Colorado Springs, CO is seeking an Outside Participant Attendant to escort frail and elderly participants to outside appointments and assist the Scheduling department.

The role emphasizes patient service, accurate EHR documentation, and coordination with the scheduling team. Flexibility for early mornings or late evenings and mobility assistance are required.

Qualifications

• High school diploma or equivalent is required.
• 1 year of experience with a frail, or elderly population is preferred.
• Must be knowledgeable in how to use a computer and Microsoft Office applications.
• Skilled in establishing and maintaining effective working relationships with participants, co-workers, vendors, medical staff, and the public.
• Capable of and experienced in assisting individuals with special mobility needs.
• Knowledge of how to operate medical equipment (wheelchair, walkers) desired.
• Ability to work independently with minimal supervision.

Responsibilities

• Must remain patient and maintain good customer service when working with participants and internal or external staff.
• Escorts participants to all outside appointments that have been arranged by the scheduling department.
• Assists with the needs of the participant during any outside appointment (i.e. participant paperwork, toileting, mobility and possible transfers).
• Documents services provided during the escorted appointment consistently and accurately via Electronic Health Records (EHR).
• Communicates with RMHCS for outside appointments, as necessary, including ensuring that the participant is signed in/out of the center and appointment.
• Views email throughout the day to receive updated scheduling information.
• Checks in with the scheduling department when a participant cancels or no-shows an outside appointment to assist with department needs.
• Maintains proper boundaries when dealing with participants. Notifies manager of any possible ethical or boundary issues immediately upon discovery.
• Must be available to work various hours to include early morning and late evening appointments. Possible overtime.
• Other duties as requested/assigned.

Skills

Microsoft Office

Customer service

Communication

Independence

Mobility support

Medical equipment handling

Team coordination

Boundaries & ethics

Education

High school diploma or equivalent

1 year experience with frail/elderly population

Job description

Job DetailsJob Location: Colorado Springs Pikes Peak Location - Colorado Springs, CO 80909Position Type: Full TimeSalary Range: $16.64 - $19.14 Hourly

POSITION SUMMARY:

Outside Participant Attendant provides an escort for the frail and elderly participants for outside appointments during the day. Assists as necessary within the Scheduling department during down time.

MISSION:

Improving lives, Optimizing wellness, Promoting independence

COMPETENCIES:

• Technical Expertise
• Problem Solving
• Teamwork
• Effective Communication
• Results Oriented
• Personal Credibility
• Quality Focus
• People Focus
• Flexibility

RESPONSIBILITIES AND DUTIES:

ESSENTIAL JOB FUNCTIONS:

• Must remain patient and maintain good customer service when working with participants and internal or external staff
• Escorts participants to all outside appointments that have been arranged by the scheduling department
• Assists with the needs of the participant during any outside appointment (i.e. participant paperwork, toileting, mobility and possible transfers)
• Documents services provided during the escorted appointment consistently and accurately via Electronic Health Records (EHR). Follows and fills out forms completely and neatly. Documentation is completed in a timely manner
• Communicates with Rocky Mountain Health Care Services (RMHCS) for outside appointments, as necessary, including ensuring that the participant is signed in/out of the center and appointment
• Views email throughout the day to receive updated scheduling information
• Checks in with the scheduling department when a participant cancels or no-shows an outside appointment to assist with department needs
• Maintains proper boundaries when dealing with participants. Notifies manager of any possible ethical or boundary issues immediately upon discovery
• Must be available to work various hours to include early morning and late evening appointments. Possible overtime
• Must remain patient and maintain good customer service when working with participants and internal or external staff
• Other duties as requested/assigned

Qualifications

• High school diploma or equivalent is required
• One year of experience with a frail, or elderly population is required preferred
• Must be knowledgeable in how to use a Computer and Microsoft Office applications
• Skilled in establishing and maintaining effective working relationships with participants, co-workers, vendors, medical staff, and the public
• Capable of and experienced in assisting individuals with special mobility needs
• Knowledge of how to operate medical equipment (wheelchair, walkers) desired
• Ability to work independently with minimal supervision

Benefits

• Medical and Prescription Drug
• Dental
• Vision Care
• Wellness Program
• Telemedicine Program
• Flexible Spending Accounts
• Health Savings Account
• Company Paid Basic Life and Accidental Death & Dismemberment
• Company Paid Long-Term Disability
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Accidental Injury Insurance
• Critical Illness
• Hospital Indemnity
• 403(b) Savings Plan
• Legal Shield and IDShield
• Employee Assistance Program (EAP)
• Paid Time-Off plan

Such benefits are based on applicable state law and factors such as pay classification (full-time, part-time, or casual), job grade and length of service.