Applied Service Manager

EMCOR Group, Inc.; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

EMCOR Group, Inc. is a full-service HVAC and building automation contractor seeking an Applied Service Manager to direct a team of technicians on large-scale cooling system projects, including water- and air-cooled chillers and other central plant equipment.

The role emphasizes leadership, project oversight, and collaboration with branch management to grow service and maintenance opportunities across multiple sites.

Qualifications

• Associates degree or equivalent experience.
• 5+ years HVACR management experience.
• 10+ years HVACR, Facilities Management, or Construction Management experience.
• Working knowledge of mechanical systems and applied HVAC equipment.
• Ability to plan, organize, and align customer needs with available technicians.
• Proficient with Microsoft applications.
• Strong organizational, communication, and problem-solving skills.

Responsibilities

• Direct and manage a team of applied technicians on projects and maintenance.
• Oversee scheduling of monthly PM inspections.
• Provide technical support to field technicians.
• Recruit technicians and perform reviews and evaluations.
• Attend weekly branch operations meetings.

Skills

Leadership

Communication

Problem solving

Organization

Microsoft applications

Education

Associates degree or equivalent experience

10+ years’ technical experience in HVACR, Facilities Management, or Construction Management

Tools

Microsoft applications

Job description

About Us

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.

Job Summary

The Applied Service Manager shall direct, manage, recruit, plan, coach, and support a team of applied technicians on projects and maintenance. The position includes Applied and Industrial HVAC cooling systems large‑tonnage systems at 100+ tons. Various types of equipment and applications including but not limited to: Water‑and Air‑Cooled Chillers, Cooling Towers, Fluid Coolers, Centrifugal pumps, Central Plants, Industrial Sites and Process cooling systems.

Essential Duties & Responsibilities

• Oversee applied technicians who will receive work orders from the dispatch team.
  • Work directly with the Field Supervision to accomplish the following
    • Oversee the scheduling of all monthly PM inspections
    • Providing technical support to field applied technicians
    • Assisting the dispatchers in the ordering of “approved” parts and materials.
    • Estimating and writing repair work proposals for existing customers
    • Hold regular safety meetings, while promoting a safe work environment.
• Perform site surveys for existing and prospective customers for new work after-sales lead is established.
• Perform periodic inspections of all sites to ensure quality workmanship.
• Perform periodic “ride‑a‑lons” with technicians to ensure corporate procedures.
• Inspect all vehicles for cleanliness, order, and proper maintenance.
• Oversee the maintenance of all inventories, including the main warehouse, service vehicles, and all sites (inventory ordering to be performed by dispatch).
• Recruit and perform technician reviews and performance evaluations.
• Make customer visits and coordinate regular customer review meetings with key branch accounts.
• Work with the branch management team in developing the Branch Business Plan.
• Assist in developing new accounts and promoting service/maintenance growth.
• Attend weekly branch operations meetings.

Qualifications

• Associates degree or equivalent experience
• 5+ years’ HVACR management experience
• 10+ years’ technical experience in HVACR, Facilities Management, or Construction Management.
• Working knowledge of mechanical systems and applied HVAC equipment.
• Ability to plan, organize, and align customer needs with available technicians.
• Proficient with Microsoft applications.
• Strong organizational, communication, and problem‑solving skills.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affiantive Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Geographic Disclosure

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.