Applicationss Support Intermediate Analyst

First Roles; Irving (TX); On-site; USD 76,000 - 106,000; Full time

Job summary

Citi is expanding its Funds Transfer Pricing platform and seeking an Apps Support Intmd Analytics professional to deliver Level 2/3 application support, incident management, and release coordination. The role collaborates with Development, Infrastructure, and Operations to ensure platform stability and strong controls.

Responsibilities include root cause analysis, data troubleshooting with advanced SQL, Unix/Linux scripting, and on-call incident handling.

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or related discipline.
• 2-5 years experience in Application Support, Production Support, or Technology Operations.
• Strong troubleshooting and analytical skills for enterprise applications.
• Advanced SQL skills with data analysis experience.
• Experience with Unix/Linux environments and shell scripting.
• Understanding of incident, problem, change, and release management processes.
• Strong verbal and written communication across global teams.

Responsibilities

• Provide Level 2/Level 3 application support for CitiFTP applications.
• Investigate and resolve production incidents, service requests, and application issues.
• Perform root cause analysis and remediation actions to prevent recurring issues.
• Monitor application health, inbound/outbound feeds, batch processing, and SLA adherence.
• Coordinate incident resolution across Development, Infrastructure, DBA, and Operations teams.
• Participate in on-call support rotations and critical incident management activities.
• Support application releases across development, test, UAT, and production environments.
• Create and maintain support documentation, operational procedures, and knowledge articles.
• Identify opportunities for process improvements, automation, and reduction of manual support activities.
• Provide operational metrics and status reporting to management and stakeholders.

Skills

SQL

Unix/Linux

Shell scripting

Incident management

Release management

Communication

Education

Bachelor's degree in Computer Science/IT/Engineering or related

Tools

Autosys

OpenShift

ServiceNow

Jira

ITIL

Hadoop

Hive

Spark

Impala

Job description

Citi Funds Transfer Pricing (CitiFTP) is a strategic Treasury platform undergoing significant expansion as part of Treasury's transformation roadmap. The platform supports critical Funds Transfer Pricing processes globally and continues to expand into new products, business capabilities, and regulatory initiatives. The Apps Support Intmd Analytics will be responsible for providing application production support, incident management, operational monitoring, and release support across the CitiFTP platform. The role requires close collaboration with Development, Infrastructure, Operations, and Business teams to ensure platform stability, timely issue resolution, and strong operational controls.

Key Responsibilities

Production Support & Incident Management

• Provide Level 2/Level 3 application support for CitiFTP applications and related processes.
• Investigate and resolve production incidents, service requests, and application issues.
• Perform root cause analysis and drive remediation actions to prevent recurring issues.
• Monitor application health, inbound/outbound feeds, batch processing, and SLA adherence.
• Coordinate incident resolution across Development, Infrastructure, DBA, and Operations teams.
• Participate in on-call support rotations and critical incident management activities.

Release & Change Support

• Support application releases across development, test, UAT, and production environments.
• Execute deployment validation and post-release verification activities.
• Coordinate with Development and Release Management teams to ensure smooth implementations with minimal business disruption.
• Support change management processes and adherence to technology governance standards.

Data Analysis & Operational Excellence

• Develop and execute complex SQL queries for troubleshooting, data analysis, and issue resolution.
• Utilize Unix/Linux scripting to support automation and operational efficiencies.
• Monitor scheduled jobs and batch processing activities using enterprise scheduling tools.
• Create and maintain support documentation, operational procedures, and knowledge articles.
• Identify opportunities for process improvements, automation, and reduction of manual support activities.
• Provide operational metrics and status reporting to management and stakeholders.

Stakeholder Collaboration

• Partner with business users, operations teams, and technology partners to support platform objectives.
• Communicate incident status, operational risks, and resolution progress effectively.
• Coordinate with support teams on system updates, green zone activities, maintenance events, and end-of-business-day processing.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 2-5 years experience in Application Support, Production Support, or Technology Operations.
• Strong troubleshooting and analytical skills supporting enterprise applications.
• Advanced SQL skills with experience performing data analysis and problem resolution.
• Experience with Unix/Linux environments and shell scripting.
• Understanding of incident, problem, change, and release management processes.
• Strong verbal and written communication skills with the ability to work effectively across global teams.

Preferred Qualifications

• Experience supporting financial services or banking applications.
• Familiarity with Hadoop, Hive, Spark, Impala, or other big data technologies.
• Experience with Autosys or comparable enterprise job scheduling tools.
• Knowledge of ServiceNow, Jira, and ITIL support processes.
• Exposure to OpenShift, containerized platforms, or cloud technologies.
• Experience supporting globally distributed applications across multiple regions and time zones.

Education

• Bachelor's/University degree or equivalent experience.

Job Family Group: Technology

Job Family: Applications Support

Time Type: Full time

Primary Location: Irving Texas United States

Primary Location Full Time Salary Range: $76,230.00 - $106,370.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

Citi offers competitive employee benefits, including:

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs

Citi also offers paid time off packages, including:

• planned time off (vacation)
• unplanned time off (sick leave)
• paid holidays

Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date: Oct 27, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents - AI Notice and Right (https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/Illinois_Career_Supplement_a11y.pdf)

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View Citi's EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster.

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.