Applicationss Support Intermediate Analyst

Citigroup Inc.; Irving (TX); On-site; USD 76,000 - 106,000; Full time

Benefits offered by this job

Discretionary incentive

Medical, dental & vision coverage

401(k)

Life, accident, disability insurance

Wellness programs

Paid time off and holidays

Job summary

Citigroup Inc. in Irving, TX is expanding Citi Funds Transfer Pricing (CitiFTP) and seeks an Apps Support Intmd Analyst to provide production support and incident management across the CitiFTP platform.

You will collaborate with Development, Infrastructure, Operations, and Business teams to ensure stability, timely issue resolution, and strong operational controls. The role requires on-call participation and release support across environments.

Qualifications

• Bachelor's degree in CS/IT/Engineering or related field.
• 2-5 years of experience in Application/Production Support or Tech Operations.
• Strong troubleshooting and analytical skills for enterprise apps.
• Advanced SQL skills for data analysis and problem resolution.
• Experience with Unix/Linux environments and shell scripting.
• Familiarity with incident, problem, change and release management.

Responsibilities

• Provide Level 2/3 application support for CitiFTP apps and processes.
• Investigate, resolve production incidents, service requests and issues.
• Perform root cause analysis and remediation to prevent recurrence.
• Monitor app health, feeds, batch processing, and SLA adherence.
• Coordinate incident resolution with Dev, Infra, DBA and Ops teams.
• Participate in on-call rotations and critical incident management.
• Support releases across dev/test/UAT/production environments.
• Execute deployment validation and post-release verification.
• Create and maintain support docs and runbooks.
• Identify opportunities for automation and process improvements.

Skills

Troubleshooting

SQL

Unix/Linux

Shell scripting

Incident/Problem/Change/Release mgmt

Communication

Education

Bachelor's degree in CS/IT/Engineering

Tools

Jira

ServiceNow

Autosys

OpenShift

Hadoop/Hive/Spark

Job description

Citi Funds Transfer Pricing (CitiFTP) is a strategic Treasury platform undergoing significant expansion as part of Treasury's transformation roadmap. The platform supports critical Funds Transfer Pricing processes globally and continues to expand into new products, business capabilities, and regulatory initiatives.

The Apps Support Intmd Analyst will be responsible for providing application production support, incident management, operational monitoring, and release support across the CitiFTP platform. The role requires close collaboration with Development, Infrastructure, Operations, and Business teams to ensure platform stability, timely issue resolution, and strong operational controls.

Key Responsibilities

Production Support & Incident Management

• Provide Level 2/Level 3 application support for CitiFTP applications and related processes.
• Investigate and resolve production incidents, service requests, and application issues.
• Perform root cause analysis and drive remediation actions to prevent recurring issues.
• Monitor application health, inbound/outbound feeds, batch processing, and SLA adherence.
• Coordinate incident resolution across Development, Infrastructure, DBA, and Operations teams.
• Participate in on‑call support rotations and critical incident management activities.

Release & Change Support

• Support application releases across development, test, UAT, and production environments.
• Execute deployment validation and post‑release verification activities.
• Coordinate with Development and Release Management teams to ensure smooth implementations with minimal business disruption.
• Support change management processes and adherence to technology governance standards.

Data Analysis & Operational Excellence

• Develop and execute complex SQL queries for troubleshooting, data analysis, and issue resolution.
• Utilize Unix/Linux scripting to support automation and operational efficiencies.
• Monitor scheduled jobs and batch processing activities using enterprise scheduling tools.
• Create and maintain support documentation, operational procedures, and knowledge articles.
• Identify opportunities for process improvements, automation, and reduction of manual support activities.
• Provide operational metrics and status reporting to management and stakeholders.

Stakeholder Collaboration

• Partner with business users, operations teams, and technology partners to support platform objectives.
• Communicate incident status, operational risks, and resolution progress effectively.
• Coordinate with support teams on system updates, green zone activities, maintenance events, and end‑of‑business‑day processing.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 2-5 years experience in Application Support, Production Support, or Technology Operations.
• Strong troubleshooting and analytical skills supporting enterprise applications.
• Advanced SQL skills with experience performing data analysis and problem resolution.
• Experience with Unix/Linux environments and shell scripting.
• Understanding of incident, problem, change, and release management processes.
• Strong verbal and written communication skills with the ability to work effectively across global teams.

Preferred Qualifications

• Experience supporting financial services or banking applications.
• Familiarity with Hadoop, Hive, Spark, Impala, or other big data technologies.
• Experience with Autosys or comparable enterprise job scheduling tools.
• Knowledge of ServiceNow, Jira, and ITIL support processes.
• Exposure to OpenShift, containerized platforms, or cloud technologies.
• Experience supporting globally distributed applications across multiple regions and time zones.

Education

• Bachelor’s/University degree or equivalent experience

Time Type:

Full time

Primary Location:

Irving Texas United States

Primary Location Full Time Salary Range:

$76,230.00 – $106,370.00

• discretionary and formulaic incentive and retention awards
• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Most Relevant Skills

Please see the requirements listed above.

Anticipated Posting Close Date:

Oct 27, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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