Applications Support Systems Analyst — Training & Documentation

HEALTH AND HUMAN SERVICES COMMISSION; Austin (TX); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

TexFlex Flexible Spending Accounts

Retirement Plan

Job summary

HEALTH AND HUMAN SERVICES COMMISSION is seeking an Applications Support Systems Analyst to provide technical and business support to staff and other state personnel. The role reports to the Application Support Manager and emphasizes problem solving, collaboration, and independent judgment.

Responsibilities include assisting with GAB-related documents, supporting users in LBB applications, maintaining systems, and contributing to training materials.

Qualifications

• Graduation with a regionally accredited bachelor's degree is required.
• Two+ years of full-time work experience in business application support.
• Experience with SQL Server, FTP, Adobe Acrobat Pro, and Microsoft Office.

Responsibilities

• Provide timely and accurate assistance in producing budget and performance documents by applying standards.
• Support internal and external users in completing business tasks within LBB applications and systems.
• Monitor, maintain, and report on existing applications.
• Contribute to the development and implementation of new applications and processes through research, testing, and feedback.
• Develop instruction manuals, training materials, and user resources.
• Lead or contribute to business applications training presentations.
• Maintain user profile accounts and protect agency systems by following security policies.
• Handle confidential and sensitive information.

Skills

Customer service

Technical troubleshooting

Documentation writing

Communication skills

Critical thinking

Project management

Training delivery

Attention to detail

Education

Bachelor's degree

Tools

SQL Server

FTP

Adobe Acrobat Pro

Microsoft Office

Job description

HEALTH AND HUMAN SERVICES COMMISSION is seeking an Applications Support Systems Analyst to provide technical and business support to staff and other state personnel. The role reports to the Application Support Manager and emphasizes problem solving, collaboration, and independent judgment.

Responsibilities include assisting with GAB-related documents, supporting users in LBB applications, maintaining systems, and contributing to training materials.