Applications Support Specialist

Residing Hope; Deltona, Enterprise (FL, FL); Hybrid; USD 30,307 - 46,838; Full time

Benefits offered by this job

Health insurance

Work life balance with paid time off

Retirement benefits with match

Tuition reimbursement

Training opportunities

Discounted tuition rates

Job summary

Residing Hope is seeking an Applications Support Specialist to deliver remote and on-site technical support for hardware and software, assist with application integrations, and contribute to projects. The role is full-time and hourly, with hours Monday–Friday from 8:00 am to 5:00 pm, located in Enterprise, FL.

The position requires a IT-related bachelor's degree with at least two years of experience, knowledge of Windows networks, databases, and optional web design.

Qualifications

• Bachelor’s degree in Information Technology or related field and two years’ experience in IT/Applications support or database management preferred; or equivalent combination of training/education/experience.
• Knowledge of Windows-based networks, routers, firewalls, servers, and security software.
• Knowledge in Database development, management and maintenance.
• Knowledge in web design and development, preferred.
• Genuine interest in assisting others with technical problem solving.
• Availability to work long hours during emergencies, maintenance, and at other times as needed.
• Willingness to travel to satellite offices throughout Florida.
• Strong written and oral communication skills.
• Ability to maintain sensitivity to our target population’s cultural and socioeconomic characteristics.

Responsibilities

• Set up and install computers, mobile devices and peripherals.
• Troubleshoot, maintain and resolve equipment and software issues.
• Provide database support to Development and Finance departments; assist with queries and forms.
• Assist in testing new hardware and software prior to implementation.
• Maintain an inventory of all IT systems.
• Assist in management of Lauris Client Management system.
• Provide remote and onsite hardware and software support to satellite offices.
• Keep security fixes and antivirus updates applied.
• Manage radios, phone systems and spectrum devices.
• Assist with Access Control systems management.
• Install and update software and operating systems as needed.
• Provide technology training to end users.
• Participate in quality improvement processes.
• Advise IT Director on equipment upgrades and improvements.
• Perform other duties as assigned.

Skills

Customer service

Troubleshooting

Technical communication

Willingness to travel

Education

Bachelor's degree in IT or related field

2 years IT/Applications support or DB management

Tools

Lauris Client Management

Job description

The Applications Support Specialist will provide remote and onsite technical support (hardware and software) to the end users of this organization, work on application integrations and support and assist with projects as needed. This is a full‑time, hourly position working Monday through Friday from 8:00 am to 5:00 pm. The position is located in Enterprise, FL.

Benefits

• Competitive insurance plans, including health, dental, vision, life insurances, and more
• Work life balance, including flexible scheduling, generous paid time off plans and ten paid holidays per year
• Retirement benefits with up to a 5% contribution match
• Educational tuition reimbursement and certification incentives
• Incredible training opportunities
• Discounted tuition rates to our onsite Montessori school

What You Need

• Bachelor’s Degree in Information Technology or related field of study and two years’ experience in IT/Applications support or database management preferred; or any combination of training, education and experience which would provide the required knowledge, abilities and skills to successfully perform in this role.
• Knowledge of windows based networks, routers, firewalls, servers, and security software.
• Knowledge in Database development, management and maintenance.
• Knowledge in web design and development, preferred.
• Genuine interest in assisting others with technical problem solving.
• Must be able to work long hours during emergencies, system maintenance/upgrades, and at other times when needed.
• Must be willing to travel to provide support to our satellite offices throughout Florida.
• Must be willing to learn, research and recommend solutions.
• Must be able to communicate both written and orally.
• Must have strong customer service skills.
• Ability to maintain sensitivity to our target population’s cultural and socioeconomic characteristics.

Essential Duties and Responsibilities

• Computer, mobile devices and peripherals setup and installation.
• Troubleshoot, maintain and resolve equipment (computers, mobile devices, etc.) and software issues.
• Work with IT Applications Support Specialist II to provide Database support to our Development and Finance departments. Assist with queries, forms, periodic letters and general troubleshooting.
• Assist in testing new hardware and software prior to implementation.
• Maintain an inventory of all IT systems.
• Assist IT Applications Support Specialist II in management of Lauris Client Management system.
• Provide remote and onsite hardware and software support to satellite offices.
• Keep all security fixes and updates applied to equipment and software.
• Keep Antivirus software updated on all equipment.
• Manage radios, phone systems and spectrum devices.
• Assist with managing the Access Control systems.
• Install new software; update existing software and operating systems as needed.
• Provide technology training to end users.
• Participate in the quality improvement process.
• Advise/recommend Information Technology Director on equipment upgrades and improvements in the system.
• Perform all other job duties and responsibilities, as assigned.

EQUAL EMPLOYMENT OPPORTUNITY

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.