Applications Support Senior Analyst, Tech Lead (Hybrid)

Citi; New York (NY); Hybrid; USD 115,000 - 153,000; Full time

Job summary

Citi is seeking an Applications Support Senior Analyst, Vice President in a hybrid role in Hong Kong. The position entails leading apps support initiatives, coordinating with product and engineering teams, and delivering high-impact enhancements.

The role requires guidance to peers and influence across functions. Ideal candidates have 6-10 years of relevant experience, strong problem-solving and leadership capabilities, and a customer-focused mindset.

Qualifications

• 6-10 years experience in apps/support leadership
• Proven problem solving and strategic thinking abilities
• Leadership and strong interpersonal skills
• Customer-focused service orientation
• Ability to thrive in fast-paced environments
• Experience leading requirements gathering for multiple projects
• Proficient with basic technical tools and systems
• Strong written and spoken communication skills

Responsibilities

• Partner with multiple technology teams to ensure integration and define enhancements
• Provide expert knowledge in apps support principles
• Define scope and objectives for complex enhancements and document requirements
• Collaborate with Product Owners and Analysts to determine system impacts
• Assess technology implications for current environment and risks
• Mentor junior analysts and allocate work
• Deliver deep analysis and innovative solutions that impact business outcomes
• Influence strategic decisions through clear communication
• Adhere to Citi policies and manage control issues with transparency

Skills

years experience

problem solving

leadership

service oriented

fast-paced environment

requirements gathering

tools & systems

communication skills

Education

Bachelor's degree

Master's preferred

Tools

Basic technical tools

Job description

Citi is seeking an Applications Support Senior Analyst, Vice President in a hybrid role in Hong Kong. The position entails leading apps support initiatives, coordinating with product and engineering teams, and delivering high-impact enhancements.

The role requires guidance to peers and influence across functions. Ideal candidates have 6-10 years of relevant experience, strong problem-solving and leadership capabilities, and a customer-focused mindset.