APPLICATIONS SUPPORT ENGINEER - 2

Sunrise Banks; Saint Paul (MN); Hybrid; USD 72,000 - 134,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

PTO

Job summary

Sunrise Banks is seeking a capable IT Applications Support professional to implement, integrate, maintain and support applications across the Sunrise ecosystem. You will perform light integration work, develop queries, and address programmatic issues to ensure system usability.

The role requires collaboration with business lines, infrastructure teams and vendors, with on-call rotation and ITSM improvements. Local candidates within 90 miles of St. Paul, MN are preferred.

Qualifications

• 2-year college degree or business-related field, or relevant experience preferred.
• 3+ years of Application Support and Development experience.
• Experience with RDBMS or NoSQL databases preferred.
• Experience with Salesforce, workflow automation tools, and financial applications preferred.
• Some experience in .NET or equivalent programming language.
• Experience working in AGILE or equivalent methodology.
• Experience in the financial industry preferred.

Responsibilities

• Implement, integrate, maintain and support applications in Sunrise ecosystem.
• Resolve issues, perform root-cause analysis and propose improvements.
• Liaise between business users, infrastructure teams, vendors and end users.
• Develop queries/reports and address programmatic issues.
• Participate in ticket management and on-call rotation.
• Lead ITSM process improvement initiatives aligned with ITIL practices.
• Collaborate on ITSM solutions: workflow automation, API integrations, knowledge management.

Skills

Application Support

Development

AGILE

Salesforce

API integration

.NET

Education

2-year degree or equivalent

Tools

Salesforce

.NET

Job description

Wabash
Sunrise Banks - Corporate Office
2525 Wabash Ave
St Paul, MN 55114, USA

Wabash
Sunrise Banks - Corporate Office
2525 Wabash Ave
St Paul, MN 55114, USA

At Sunrise Banks we are committed to a culture of trust and transparency that welcomes all.

POSITION SUMMARY - HYBRID ROLE. LOCAL CANDIDATES ONLY (w/in 90 miles of St. Paul, MN)

This role is responsible for the implementation, integration, maintenance, and support of applications within the Sunrise ecosystem, including workflow automation, release upgrades, resolving application issues to ensure optimal performance and usability for system users, providing root cause analysis, and offering improvement recommendations. The position also acts as a liaison between business users, infrastructure teams, software vendors, and end users. Additionally, a certain level of programming and debugging skills will be required to develop queries/reports and address programmatic issues.

ESSENTIAL FUNCTIONS

• Ensure applications are functional, supported, and performant.
• Maintain a high-level of knowledge of Sunrise’s application landscape architecture including application, infrastructure, and database components.
• Demonstrate excellent problem-solving and troubleshooting skills in service of project completion.
• Participate in strategic projects including development and configuration of new and existing applications.
• Partner with business lines to understand how applications figure in critical business processes and work to provide technological solutions in support of those processes.
• Participate in support activities including ticket management and on-call rotation.
• Perform light integration work including API calls and database queries.
• Ability to understand and manage integrations between applications.
• Work with vendors to test and implement application changes.
• Ensure the creation and maintenance of high-quality documentation for the installation and configuration of applications, ensuring usability by other teams
• Provide guidance to the L1 support team in resolving application issues.
• Lead ITSM process improvement initiatives aligned with ITIL best practices.
• Collaborate with cross-functional teams to design, configure, and enhance ITSM solutions, including workflow automation, API integrations, knowledge management, and service catalog administration, to improve operational efficiency and user experience.

SUPERVISORY RESPONSIBILITIES

None

COMPETENCIES

• Sunrise Core Values
• Communication
• Compliance
• Dependability & Flexibility
• Initiative
• Integrity
• Judgement
• Organizational Skills
• Productivity
• Professionalism
• Quality Service
• Teamwork
• Technical /PC Skills
• Work Quality

EDUCATION & EXPERIENCE

• 2 Year college degree/certificate or business-related field or relevant experience preferred.
• 3 or more years of Application Support and Development experience required.
• RDBMS or NOSQL database experience preferred.
• Experience with Salesforce, workflow automation tools, and financial applications preferred.
• Some experience in .NET or equivalent programming language.
• Experience working in AGILE or equivalent methodology.
• Experience in the financial industry preferred.
• Demonstrates the ability to work effectively with AI tools and maintains an open, curious approach to emerging technologies.
• High competency in Microsoft Office applications required.

COMPENSATION AND BENEFITS

Annual Salary DOQ: $72,028 - $102,898 - $133,767
Benefits: Medical, Dental, Vision, Life, AD&D, Disability, FSA, 401k, PPL, PTO and more. Visit www.sunrisebanks.com

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.