Applications Support - Director

GRMC Recognized and Certified as; Dededo Municipality (GU); On-site; USD 120,000 - 180,000; Full time

Job summary

GRMC Recognized and Certified as seeks a Director of Applications Support to oversee daily operations of the Application Support Department and ensure reliable, secure, and effective performance of the hospital’s information systems.

The Director will serve as the SME for the hospital’s EMR, leading upgrades, implementations, and enhancements while partnering with clinical and operational teams to create solutions meeting organizational needs.

Qualifications

• Bachelor’s degree in Information Technology or related field.
• Master’s degree in Information Technology, Business Administration, Healthcare Administration, or related field preferred.
• Demonstrated staff management experience with strong interpersonal communication.

Responsibilities

• Oversee daily operations of the Application Support Department.
• Act as the primary SME for the hospital’s EMR.
• Lead system upgrades, implementations, and enhancements.
• Partner with clinical and operational departments to develop solutions meeting organizational needs.
• Provide leadership, coaching, and development to the Application Support team.
• Drive service excellence, process improvement, and alignment with strategic goals.

Skills

Staff management

Interpersonal skills

Strategic planning

Project management

Communication skills

Education

Bachelor's degree in Information Technology

Master's degree preferred

Job description

Applications Support Services - Director

BASIC PURPOSE OF THE JOB

The Director of Application Support will oversee the daily operations of the Application Support Department and ensure reliable, secure, and effective performance of the hospital’s information systems.

This role serves as the primary SME for the hospital’s EMR, leading system upgrades, implementations, and enhancements while partnering with clinical and operational departments to develop solutions that meet organizational needs. The position also provides leadership, coaching, and development to Application Support team while driving service excellence, process improvement, and alignment with the hospital’s strategic goals.

Minimum Education

• - Bachelor’s degree in Information Technology or related field.
• - Master’s degree in Information Technology, Business Administration, Healthcare Administration, or related field preferred.

Required Skills, Knowledge and Abilities

• Demonstrated staff management experience, along with interpersonal skills necessary for effective communication with all levels of client skills.
• Demonstrated knowledge of strategy development methods and planning concepts. Solid understanding of business planning and financial analysis.
• Demonstrated knowledge of project management and regulatory systems.
• Highly detailed, oriented and precise.
• Excellent organizational/leadership skills. Software proficiency skills are a must along with excellent written and oral communication skills.