Director of IT - Technology Support

TCH Medical Center; Town of Texas (WI); On-site; USD 110,000 - 170,000; Full time

Job summary

TCH Medical Center seeks a Technology Operations & Infrastructure leader to drive reliability, security, and strategic IT initiatives across hospital and remote locations. You will oversee DR/BC planning, architecture, and service delivery to support patient care and research.

The role requires a strong track record in healthcare IT leadership, budget stewardship, and cross-functional collaboration with clinical and administration teams.

Qualifications

• Bachelor's degree in a field relevant to hospital management, information systems, or a related discipline.
• Minimum of 6 years of experience in information/computer technology within a corporate environment.
• Minimum of 5 years of supervisory experience within a technology environment, preferably within healthcare.

Responsibilities

• Provide executive leadership for Information Systems related to technology needs, design, utilization, and service delivery.
• Partner with hospital leadership to prioritize technical support initiatives, establish resource priorities, and provide technology services across hospital and remote locations.
• Develop relationships and identify technology opportunities that support the organisation's clinical, financial, and strategic objectives.
• Ensure access to technology that supports patient care, education, and research.
• Communicate the value of technology, build consensus among stakeholders, and effectively bridge Information Systems technology with end users.

Skills

Leadership

IT experience in corporate environment

Healthcare technology knowledge

Supervisory experience

Education

Bachelor's degree in hospital management / information systems

Master's degree

Job description

Technology Operations & Infrastructure

• Maintain reliable production operations and develop strategies to advance the environment toward 99.999% uptime, including oversight of Disaster Recovery and Emergency Management activities.
• Maintain secure, stable, and effectively managed networks and systems supported by clearly defined standards, documentation, metrics, and management reporting.
• Ensure appropriate firewall and secure remote-access capabilities and support technology-related audit activities.
• Oversee technology operations to ensure system reliability, compatibility, efficiency, and effectiveness across multiple hardware and software platforms.
• Monitor system utilization, capacity, throughput, sizing, and performance to proactively identify and address technology needs.
• Analyze, evaluate, and recommend network, security, telecommunications, storage, database, and technology architecture, including hardware, software, protocols, topology, and strategy.
• Evaluate new hardware and software for compatibility and organizational value and provide capacity planning for servers, storage, devices, and other technology resources.

Strategic Leadership & Service Delivery

• Provide executive leadership for Information Systems related to technology needs, design, utilization, and service delivery.
• Partner with hospital leadership to prioritize technical support initiatives, establish resource priorities, and provide technology services across hospital and remote locations.
• Develop relationships and identify technology opportunities that support the organisation's clinical, financial, and strategic objectives.
• Ensure access to technology that supports patient care, education, and research.
• Identify opportunities for business process analysis, improvement, and reengineering.
• Communicate the value of technology, build consensus among stakeholders, and effectively bridge Information Systems technology with end users.

Team, Vendor & Financial Management

• Build and lead a strong service organization through effective recruitment, retention, development, mentoring, and organizational planning.
• Structure technology operations teams to effectively support multiple hardware and software platforms and evolving organizational needs.
• Manage system integrators, subcontractors, vendors, and other external technology partners.
• Lead vendor integration and contract negotiations supporting technology services and infrastructure.
• Prepare and manage the annual departmental budget, monitor department needs, and ensure efficient allocation of resources.

Compliance, Standards & Continuous Improvement

• Develop and implement policies and procedures that support regulatory requirements and customer needs.
• Collaborate with internal and external auditors and support technology-related audit initiatives.
• Ensure departmental compliance with applicable Joint Commission (JCAHO) requirements.
• Collaborate across departments to support system-wide accreditation requirements.
• Research, evaluate, recommend, and implement network-wide services while identifying and resolving technology performance and reliability issues.

QUALIFICATIONS:

Required:

• Bachelor's degree in a field relevant to hospital management, information systems, or a related discipline
• Minimum of 6 years of experience in information/computer technology within a corporate environment
• Minimum of 5 years of supervisory experience within a technology environment, preferably within healthcare

Preferred:

• Master's degree
• Experience supporting technology applications within clinical environments
• Experience across a broad range of current and emerging technologies