Hospital Applications & Operations Support NEW

Dutech Systems; Westfield, Northern (MA, KY); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Dutech Systems is seeking an experienced professional to support hospital applications and EHR-related initiatives in the Massachusetts area. You will coordinate upgrades, assist with UAT, and document requirements while engaging clinical and administrative stakeholders.

The role emphasizes understanding healthcare workflows, driving issue resolution, and ensuring operational readiness for new implementations and stabilizations across diverse hospital systems.

Qualifications

• Experience supporting healthcare or hospital applications, implementations, upgrades, or optimization.
• Understanding of healthcare operations, workflows, and end-user application needs.
• Experience with UAT, application testing, and implementation readiness.
• Strong business requirements and workflow documentation skills.
• Excellent communication, coordination, organization, and stakeholder-management skills.
• Ability to manage multiple initiatives and proactively follow issues through resolution.

Responsibilities

• Support hospital application initiatives involving EHR, scheduling, policy management, incident reporting, and related systems.
• Coordinate application upgrades, enhancements, configuration changes, and implementations.
• Support UAT by developing test scenarios, coordinating testers, tracking results, and following up on issues.
• Work with hospital staff and SMEs to identify workflow challenges and application improvement opportunities.
• Gather and document business requirements, workflows, issues, and process improvements.
• Evaluate the impact of application changes on hospital workflows, policies, procedures, and reporting.
• Coordinate implementation readiness, including training, communications, SOPs, and workflow documentation.
• Track issues, action items, dependencies, and decisions through resolution.
• Act as a super user and application resource for hospital staff, escalating technical issues when needed.
• Support new application implementations and stabilization activities.
• Assist with EHR implementation planning and operational readiness.
• Facilitate meetings with clinical, administrative, operational, technical, and vendor stakeholders.

Skills

Healthcare applications

UAT testing

Requirements documentation

Stakeholder management

Communication & coordination

Issue tracking & follow-through

Job description

• Support hospital application initiatives involving EHR, scheduling, policy management, incident reporting, and related systems.


• Coordinate application upgrades, enhancements, configuration changes, and implementations.


• Support UAT by developing test scenarios, coordinating testers, tracking results, and following up on issues.


• Work with hospital staff and SMEs to identify workflow challenges and application improvement opportunities.


• Gather and document business requirements, workflows, issues, and process improvements.


• Evaluate the impact of application changes on hospital workflows, policies, procedures, and reporting.


• Coordinate implementation readiness, including training, communications, SOPs, and workflow documentation.


• Track issues, action items, dependencies, and decisions through resolution.


• Act as a super user and application resource for hospital staff, escalating technical issues when needed.


• Support new application implementations and stabilization activities.


• Assist with EHR implementation planning and operational readiness.


• Facilitate meetings with clinical, administrative, operational, technical, and vendor stakeholders.

Qualifications

• Experience supporting healthcare or hospital applications, implementations, upgrades, or optimization.


• Understanding of healthcare operations, workflows, and end-user application needs.


• Experience with UAT, application testing, and implementation readiness.


• Strong business requirements and workflow documentation skills.


• Excellent communication, coordination, organization, and stakeholder-management skills.


• Ability to manage multiple initiatives and proactively follow issues through resolution.