Applications Support AVP – Lead, Tech Operations

Citi; Tampa (FL); In loco; USD 87.000 - 131.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental & vision

401(k)

Paid time off

Descrizione del lavoro

Citi in Tampa, Florida is seeking an Applications Support Manager to lead a team responsible for ongoing application support, incident management, and service delivery across multiple platforms. You will provide operational leadership, manage performance, and coordinate with internal technology groups and vendors.

The role requires strong communication, risk awareness, and budgeting input, with direct supervision of staff, hiring, and development.

Competenze

• 5-8 years in Apps Support with people management experience.
• Experience with real-time monitoring systems.
• Clear and concise written and verbal communication skills.
• Confidence in communications with key stakeholders.
• Effective prioritization and high energy.
• Ability to plan and organize workload.

Mansioni

• Manages an apps support team.
• Oversees process for technical issue escalation; prioritizes resolution.
• Ensures resource gaps are addressed to avoid disruption.
• Oversees major system outage communications to stakeholders.
• Participates in releases from development to production.
• Develops and maintains technical support documentation.

Conoscenze

People management

Communication skills

Prioritization

Team collaboration

Issue tracking

Stakeholder communication

Formazione

Bachelor's degree

Strumenti

Real-time monitoring

Descrizione del lavoro

Citi in Tampa, Florida is seeking an Applications Support Manager to lead a team responsible for ongoing application support, incident management, and service delivery across multiple platforms. You will provide operational leadership, manage performance, and coordinate with internal technology groups and vendors.

The role requires strong communication, risk awareness, and budgeting input, with direct supervision of staff, hiring, and development.