Applications Support Analyst

The University of Texas at Arlington; Arlington (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

The University of Texas at Arlington seeks an Application Support Analyst to lead a technology team in data analysis, interpretation, and immigration reporting for a diverse international student community. You will prepare analyses via SAS and Sunapsis, coordinate with OIT on Sunapsis issues, and liaise between users and IT teams to improve data accuracy and SEVIS compliance.

You will manage the International Education Technology Team, prioritize tasks, and monitor progress while maintaining

Qualifications

• Requires a bachelor’s degree or higher in CS, IS, statistics, or related field with 2 years of data analysis/reporting experience.

Responsibilities

• Prepare detailed data analyses using SAS Reporting and Sunapsis Reporting tools.
• Organize and present immigration-related data, results, and interpretations clearly.

Skills

Data analysis

SAS reporting

Sunapsis

SEVIS

Stakeholder collaboration

Project leadership

Communication

Education

Bachelor’s degree or higher

Tools

SEVIS batch processing

Relational databases

PeopleSoft

Job description

Purpose of Position

The Application Support Analyst leads a technology team through data analysis, interpretation, and immigration reporting for a growing international community with approximately 5,000 international students from more than 100 countries.

Essential Functions

• Prepares detailed data analysis utilizing SAS Reporting and Sunapsis Reporting tools.
• Organizes and presents immigration-based information, analysis, results, and interpretations clearly and effectively.
• Evaluates and responds to data requests originating from within and outside the institution.
• Collaborates internally to improve the accuracy of data entered and stored in immigration applications.
• Monitors and communicates data issues to superiors.
• Collaborates with the Office of Information Technology (OIT) to troubleshoot issues related to the Sunapsis application, server, and database.
• Serves as a liaison between application functional users and Office of Information Technology teams, collaborating with administrative staff, multiple vendors, and IT service providers.
• Continuously performs statistical analysis on application usage.
• Trains and consults with users regarding their interface with the Student Exchange Visitor Information System (SEVIS).
• Reviews technical specifications of future phases of SEVIS and Sunapsis, upgrades office technologies, and makes related recommendations.
• Manages the Office of International Education Technology Team; reviews the team’s progress on tasks regularly, prioritizes tasks, escalates issues and risks appropriately to resolve problems, and reduces project risk.
• Maintains knowledge of standards and best practices for information systems, user documentation, project management, web management, and SEVIS compliance.
• Oversees the department website and provides support for content management.
• Assesses current needs and future areas for improvement of the website.
• Performs other duties as assigned.

Required Qualifications

• Bachelor’s degree or higher in computer science, information systems, statistics, or a related discipline and two (2) years of experience in data analysis and reporting or a related area.

Preferred Qualifications

• Experience with SAS reporting and/or statistical analytics, preferably in a higher education environment.
• Experience with SEVIS and SEVIS batch processing, supporting large relational databases, designing websites, and managing international student records software.
• Demonstrated experience leading technical projects and collaborating with multiple stakeholders.

Knowledge, Skills & Abilities

• Ability to prepare and present reports to serve a variety of audiences at various levels of technical ability.
• Ability to display attention to detail and accuracy.
• Excellent organizational, teamwork, problem-solving, and communication (verbal and written) skills.
• Ability to communicate and collaborate with people at all levels of the organization.
• Ability to multitask, organize data, conduct research, and communicate technical details to users.
• Ability to work under pressure and meet deadlines.
• Ability to analyze the needs of the office to design business processes that streamline and improve the collection and integrity of student data.
• Ability to work independently.
• Working knowledge of Sunapsis and the PeopleSoft records management system is preferred.
• Knowledge of F-1 student regulations is preferred.

Work Schedule

• Monday through Friday; 8:00am through 5:00pm.

Benefits Information

Position is benefit eligible: Yes

We are proud to offer a comprehensive benefits package to our employees at the University.

https://www.uta.edu/hr/employee-benefits