Applications Support Analyst

UT Tyler; Arlington (TX); On-site; USD 70,000 - 76,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

University of Texas at Arlington is seeking an Application Support Analyst to lead data analysis and reporting for a diverse international student community. You will work with SAS Reporting and Sunapsis, interpret data, respond to requests, and coordinate with OIT and the Office of International Education to ensure SEVIS compliance.

Strong analytical skills, attention to detail, and the ability to present complex information clearly are essential.

Qualifications

• Bachelor's degree in computer science, information systems, statistics, or a related field.
• Two years of experience in data analysis and reporting or a related area.

Responsibilities

• Prepare detailed data analyses using SAS Reporting and Sunapsis Reporting tools.
• Organize and present immigration-based information, analysis, results, and interpretations clearly.
• Collaborate with IT to troubleshoot Sunapsis, the server, and database issues.
• Lead the Office of International Education Technology Team and prioritize tasks.

Skills

Data analysis

Reporting

Communication

Project coordination

Education

Bachelor's degree in CS/IS/Statistics

Tools

SAS Reporting

Sunapsis

SEVIS

PeopleSoft

Job description

The annual salary for this position ranges from $69,700 to $76,125. The final offer will be commensurate with the candidate’s relevant experience and qualifications.

Purpose of Position

The Application Support Analyst leads a technology team through data analysis, interpretation, and immigration reporting for a growing international community with approximately 5,000 international students from more than 100 countries.

Essential Functions

• Prepares detailed data analysis utilizing SAS Reporting and Sunapsis Reporting tools.
• Organizes and presents immigration-based information, analysis, results, and interpretations clearly and effectively.
• Evaluates and responds to data requests originating from within and outside the institution.
• Collaborates internally to improve the accuracy of data entered and stored in immigration applications.
• Monitors and communicates data issues to superiors.
• Collaborates with the Office of Information Technology (OIT) to troubleshoot issues related to the Sunapsis application, server, and database.
• Serves as a liaison between application functional users and Office of Information Technology teams, collaborating with administrative staff, multiple vendors, and IT service providers.
• Continuously performs statistical analysis on application usage.
• Trains and consults with users regarding their interface with the Student Exchange Visitor Information System (SEVIS).
• Reviews technical specifications of future phases of SEVIS and Sunapsis, upgrades office technologies, and makes related recommendations.
• Manages the Office of International Education Technology Team; reviews the team’s progress on tasks regularly, prioritizes tasks, escalates issues and risks appropriately to resolve problems, and reduces project risk.
• Maintains knowledge of standards and best practices for information systems, user documentation, project management, web management, and SEVIS compliance.
• Oversees the department website and provides support for content management.
• Assesses current needs and future areas for improvement of the website.
• Performs other duties as assigned.

Required Qualifications

• Bachelor’s degree or higher in computer science, information systems, statistics, or a related discipline and two (2) years of experience in data analysis and reporting or a related area.

Preferred Qualifications

• Experience with SAS reporting and/or statistical analytics, preferably in a higher education environment.
• Experience with SEVIS and SEVIS batch processing, supporting large relational databases, designing websites, and managing international student records software.
• Demonstrated experience leading technical projects and collaborating with multiple stakeholders.

Knowledge, Skills & Abilities

• Ability to prepare and present reports to serve a variety of audiences at various levels of technical ability.
• Ability to display attention to detail and accuracy.
• Excellent organizational, teamwork, problem-solving, and communication (verbal and written) skills.
• Ability to communicate and collaborate with people at all levels of the organization.
• Ability to multitask, organize data, conduct research, and communicate technical details to users.
• Ability to work under pressure and meet deadlines.
• Ability to analyze the needs of the office to design business processes that streamline and improve the collection and integrity of student data.
• Ability to work independently.
• Working knowledge of Sunapsis and the PeopleSoft records management system is preferred.
• Knowledge of F-1 student regulations is preferred.

Work Schedule

• Monday through Friday; 8:00am through 5:00pm.

Working Conditions

• May work around standard office conditions.
• Repetitive use of a keyboard at a workstation.

Benefits Information

Position is benefit eligible: Yes

We are proud to offer a comprehensive benefits package to our employees at the University.

It is the policy of The University of Texas at Arlington to conduct a pre employment background check on any applicant who is under final consideration for employment with the University.

This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA 48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks.

University Information

The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy.

UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community.

This is an exciting time to join UTA and contribute to its bold vision for the future.

EEO Statement

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.

ADA Accommodations

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email [e-mail] .