Field Service Engineer – High Volume Manufacturing

Jobtailor

Massachusetts

On-site

USD 120,000 - 160,000

Full time

14 days+

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Job summary

Oxford Instruments in the United States is seeking a senior onsite technical expert to support High Volume Manufacturing semiconductor customers. You will lead installation and commissioning of advanced plasma etch and deposition systems and drive uptime in production environments.

Responsibilities include diagnosing root causes, training customers, and mentoring junior engineers, with travel to customer sites and collaboration with Process Engineers, Customer Success, Engineering, and

Qualifications

Bachelor's degree or equivalent hands-on semiconductor equipment service experience.
3–5 years field service experience in the semiconductor industry focused on plasma etch and deposition systems.
Familiarity with cleanroom operations and safety protocols.

Responsibilities

Represent Oxford Instruments as the senior onsite technical expert supporting High Volume Manufacturing semiconductor customers.
Lead installation and commissioning of advanced plasma etch and deposition systems.
Execute scheduled and emergency preventive and corrective maintenance.
Diagnose root causes and validate repairs against vacuum tolerances, leak-up rates, and process benchmarks.
Build customer relationships through responsive communication and hands-on training.
Resolve complex hardware and software issues and provide remote support when needed.
Calibrate critical components and implement performance-enhancing system upgrades.
Serve as dedicated senior engineer supporting customer production operations from 8:00 AM-5:00 PM.
Drive uptime, availability, MTTR, and first-time-fix performance.
Support tool installations, qualifications, and production ramp activities.
Partner with Process Engineers, Customer Success, Engineering, and Operations.
Lead root-cause investigations and reliability improvements.
Mentor junior Field Service Engineers.
Participate in daily operational reviews and weekly customer performance meetings.

Skills

Effective communication

Problem-solving

Adaptability

Teamwork

Independent work

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Physics

Tools

Brooks platforms

Pfeiffer/Edwards pumping systems

MKS components

RF power meters

Multimeters

Megohm meters

DVMs

LCR meters

Vacuum leak detectors

Job description

Represent Oxford Instruments as the senior onsite technical expert supporting High Volume Manufacturing semiconductor customers
Lead installation and commissioning of advanced plasma etch and deposition systems
Execute scheduled and emergency preventive and corrective maintenance
Diagnose root causes and validate repairs against vacuum tolerances, leak-up rates, and process benchmarks
Build customer relationships through responsive communication and hands-on training
Resolve complex hardware and software issues and provide remote support when needed
Calibrate critical components and implement performance-enhancing system upgrades
Serve as dedicated senior engineer supporting customer production operations from 8:00 AM-5:00 PM
Drive uptime, availability, MTTR, and first-time-fix performance
Support tool installations, qualifications, and production ramp activities
Partner with Process Engineers, Customer Success, Engineering, and Operations
Lead root-cause investigations and reliability improvements
Mentor junior Field Service Engineers
Participate in daily operational reviews and weekly customer performance meetings

Requirements

Bachelor's degree in Electrical Engineering, Mechanical Engineering, Physics, or a related technical field; equivalent hands-on semiconductor equipment service experience may substitute
3-5 years of field service experience in the semiconductor industry focused on plasma etch and deposition systems
Familiarity with cleanroom operations and safety protocols
Hands-on experience with turbo pumps, cryo pumps, and roughing pumps
Skilled in troubleshooting 208V electrical systems and 24V control subsystems
Experience with RF power components and pneumatic systems
Proficiency with vacuum leak detectors, RF power meters, DVMs, LCR meters, multimeters, and megohm meters
Ability to read and interpret mechanical, pneumatic, and electrical schematics and plumbing diagrams
Strong understanding of RF theory and inductively coupled plasma systems
Familiarity with RIE, PECVD, ICP, and ALD semiconductor processes
Valid driver's license, safe driving record, and passport
Ability to travel independently and commit to extensive Monday-Fri weekday travel
Physical agility and comfort working in confined or awkward spaces
Ability to lift and handle equipment weighing up to 50 lbs independently
Preferred experience with Brooks platforms, Pfeiffer/Edwards pumping systems, and MKS components
Knowledge of APC and MFC calibration and optimization
Strong manual dexterity and ability to maintain an organized cleanroom workspace
Effective communication, listening, problem-solving, adaptability, independent-work, and teamwork skills
Applicants must be authorized to work for any employer in the United States; visa sponsorship or transfer is unavailable

Core Competencies

Demonstrates expertise in supporting semiconductor manufacturing through advanced plasma etch and deposition systems, with a strong focus on troubleshooting, maintenance, and customer relationship management. Proficient in cleanroom operations and safety protocols, ensuring optimal performance and reliability in production environments.

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