Applications Engineer

Topcon Positioning Systems, Inc; Columbus (OH); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Remote work environment

Occasional travel for team meetings

Collaboration across multiple time zones

Job summary

Topcon Positioning Systems, Inc is seeking an Applications Engineer I (Assistant AE) in Columbus, Ohio. This entry-level position involves effectively supporting users and conducting software testing as part of the Applications Engineering Team. Responsibilities include handling customer interactions, aiding in software testing, and collaborating with global teams.

No prior experience is required, and a technology-related degree is a bonus. Candidates should possess great communication and customer service skills, with the ability to adapt quickly to a fast-paced environment.

Qualifications

• No prior experience required.
• Comfortable in a technical environment.
• Great verbal and written communication and collaboration skills.

Responsibilities

• Support customer interactions and respond to support tickets.
• Assist with software testing and document test results.
• Provide support for internal IT and business operations.

Skills

Technical environment comfort

Verbal communication

Written communication

Customer service

Task switching

Education

Technology-related degree (bonus)

Tools

Salesforce

Testrail

JIRA

Confluence

Job description

Job Purpose

Applications Engineer I (Assistant AE) is the entry level position as a member of the Applications Engineering Team. The Assistant AE focuses on effectively supporting and training users as well as testing the software. The Assistant AE should learn to become proficient in department‑specific systems such as Salesforce, Testrail, JIRA, Confluence, and the IT infrastructure. The Assistant AE takes day‑to‑day and week‑to‑week instruction from an AE Lead, AE senior and/or AE/QA Manager. The Assistant AE responsibilities can range from being focused on one product or aspect of the job, to being a generalist, depending on the requirements and needs of the company at the time.

Core Job Duties

Dedicate time and effort to learn products and support processes while handling simpler customer interactions. This includes responding to support tickets with assistance, helping users operate company software, supporting customer training and demos, and escalating complex issues appropriately.

Support software testing activities while developing proficiency in testing tools, processes, and product behavior. Testing duties include executing assigned tests, assisting with software and hardware testing, documenting test results, and learning to identify and report defects.

Provide support when needed for internal IT and business operations in support of the development, product, marketing, and sales teams.

Communicate customer feedback and feature requests to Application Engineer team leads and Product Management.

Education and Experience

• No prior experience required.
• Technology‑related degree is not required, but is a bonus.
• Experience in the construction industry, 3D modeling, laser scanning, or software development are not required, but are a bonus.

Knowledge, Skills, and Attributes

• Comfortable in a technical environment.
• Great verbal and written communication and collaboration skills.
• Great customer service skills.
• Good at switching tasks quickly in a complex environment.

Physical Requirements

• Prolonged periods of computer use.
• Ability to participate in remote meetings across global time zones.
• Occasional travel for team meetings, customer visits, or conferences (typically < 10%).

Working Conditions

• Remote work environment with collaboration across multiple time zones.
• Fast‑paced setting requiring adaptability and proactive communication.
• Collaboration with globally distributed engineering and product teams.
• Occasional onsite visits to customer locations, trade shows, or Topcon offices.