ServiceNow Developer [Remote]

vialogic; United States; Remote; USD 75,000 - 100,000; Full time

Job summary

ViDialog?c? (vialogic) is seeking a mid-level ServiceNow Developer to deliver custom platform solutions for a federal client.

The role is fully remote and full-time, focusing on translating operational requirements into secure, maintainable implementations while collaborating with architects, analysts, and citizen developers. You'll build and integrate ServiceNow apps, implement catalogs and Flow Designer automations, and move code through CI/CD pipelines.

Qualifications

• Bachelor's degree in CS, IS, or related field.
• 3+ years building solutions natively on ServiceNow.
• Active ServiceNow CIS credential.
• Working knowledge of ITSM modules, scoped apps, and integration patterns.
• Strong JavaScript and ServiceNow API scripting skills.
• Clear written and verbal communication.
• U.S. citizenship and residency with eligibility for Public Trust clearance.

Responsibilities

• Architect, build, configure, and release custom ServiceNow apps.
• Develop integrations with downstream/upstream systems.
• Implement Service Catalog, Flow Designer, and scoped apps.
• Move code through CI/CD pipelines across environments.
• Contribute to peer reviews and technical walkthroughs with architects.
• Diagnose and resolve moderately to highly complex defects.
• Coach citizen developers within Agile delivery squads.

Skills

JavaScript scripting

ServiceNow APIs

Clear communication

Education

Bachelor's degree in Computer Science, Information Systems, or related discipline

Tools

ServiceNow

CI/CD pipelines

Job description

Role overview

A mid-level ServiceNow Developer is needed to deliver custom platform solutions for a federal customer whose programs underpin mission-critical public services. The role is fully remote and full-time, focused on translating operational requirements into maintainable, secure technical implementations. You will partner with platform architects, analysts, and citizen developers to ship workflow automation, integrations, and scoped applications.

Responsibilities

• Architect, build, configure, and release custom applications across the ServiceNow platform.
• Develop integrations connecting ServiceNow with downstream and upstream systems, ensuring data integrity and reliable exchanges.
• Implement Service Catalog offerings, Flow Designer automations, and locally developed apps aligned with platform standards.
• Move code through CI/CD pipelines and coordinate deployments across development, test, and production environments.
• Contribute to peer reviews, technical walkthroughs, and proof-of-concept evaluations with architects and stakeholders.
• Diagnose and resolve moderately to highly complex defects through scripting, configuration, and structured troubleshooting.
• Coach citizen developers and collaborate inside Agile, cross-functional delivery squads.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related discipline.
• Three or more years building solutions natively on ServiceNow.
• An active ServiceNow Certified Implementation Specialist (CIS) credential.
• Working knowledge of ITSM modules, scoped app development, and integration patterns.
• Solid scripting capability with JavaScript and ServiceNow APIs.
• Clear written and verbal communication skills when engaging technical and non-technical audiences.
• U.S. citizenship, current U.S. residency, residence in the U.S. for at least three of the last five years, and eligibility to obtain and maintain a Public Trust clearance.

Nice to have

• Hands-on familiarity with the ServiceNow Configuration Management Database (CMDB).
• Experience administering PaaS, SaaS, or IaaS environments in federal settings.

Benefits and work setup

• Remote-first, full-time W-2 opportunity restricted to candidates working from within the United States.
• Compensation band of approximately $75,000–$100,000, calibrated to experience.
• An inclusive hiring environment with reasonable accommodations available throughout the recruitment process.