Applications Analyst

The h.wood Group; West Hollywood (CA); Presencial; USD 85.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible time off

Health insurance

Dental coverage

Vision coverage

Life insurance

Descripción de la vacante

The h.wood Group, a Los Angeles-based hospitality and lifestyle company, is seeking an Application Analyst to support configuration, administration, and improvement of core business applications, including POS systems at multiple venues.

You will bridge operations, corporate users, and technology teams, gathering requirements, documenting workflows, testing, and supporting deployments while ensuring secure, well-documented systems that meet operational needs.

Formación

• Requires a bachelor’s degree or equivalent experience.
• Minimum of two years supporting, analyzing, or administering business applications; hospitality experience preferred.
• Familiarity with POS systems (Toast and/or Simphony) and Microsoft 365.
• Strong analytical and documentation skills with the ability to translate needs into requirements.

Responsabilidades

• Serve as primary contact between venue operations, corporate users, and technology for business application needs.
• Gather, document, and analyze requirements, translating needs into clear specifications for configuration or development.
• Coordinate with development on features, tools, and integrations; scope requirements and roll out to end users.
• Configure, test, and maintain POS and other business apps across venues; develop testing and UAT protocols.
• Ensure data quality and security; support data archival and retrieval.

Conocimientos

Analytical skills

Documentation

Stakeholder communication

Hospitality experience

Educación

Bachelor's degree or equivalent experience

Herramientas

Toast POS

Simphony POS

Microsoft 365

Descripción del empleo

ROLE SUMMARY:

The h.wood Group is a Los Angeles based hospitality and lifestyle company with a diversified portfolio of upscale nightlife & restaurant concepts. The company is responsible for some of the most iconic brands in the world, including Delilah, The Nice Guy, and Bootsy Bellows, among many others. In addition to hospitality concepts, The h.wood Group offers corporate branding, catering, event production and marketing services. We are committed to providing a warm, inviting, and uniquely lavish experience for our diverse clientele. Our company is built on integrity, creating the world's best restaurants, nightlife, and events.

Reporting to the Technology Manager, the Application Analyst supports the configuration, administration, and continual improvement of h.wood's business applications, including Point of Sale (POS) systems at all existing and new venues. The Analyst acts as the link between venue operations, corporate users, and the technology team—gathering requirements, documenting workflows, testing, and supporting applications—while coordinating closely with the development team on the features and tools that sit on top of these core applications. The focus is on reliable, secure, and well-documented systems that meet the operational and strategic needs of the organization.

RESPONSIBILITIES:

• Serve as a primary point of contact between venue operations, corporate users, and the technology team for business application needs.
• Gather, document, and analyze business and user requirements, translating operational needs into clear specifications for configuration or development.
• Coordinate with the development team on features, tools, and integrations that sit on top of core business applications—helping scope requirements, test releases, and roll them out to end users.
• Configure, test, and maintain POS and other business applications across existing and new venues; develop and run testing and UAT protocols to ensure the integrity of systems and processes.
• Ensure the quality and integrity of data stored in these systems, support data archival and retrieval, and help keep application data secured.
• Administer user access, user groups, and roles within applications, and support application security and permissions.
• Troubleshoot and resolve application issues, escalating to vendors or the development team when needed and tracking issues through to resolution.
• Maintain documentation—workflows, data models, configuration, and training materials—and keep it current.
• Support application rollouts and onboarding at new venues, including setup, testing, and user training.
• Serve as a trainer and resource to staff, increasing their working knowledge of the applications and available technical solutions.
• Stay current on developments in the company's application systems and recommend improvements or new features where they add operational value.
• Coordinate with third-party vendors and contractors and partner with IT Operations as needed, including supporting business continuity and disaster-recovery processes for applications.

REQUIREMENTS:

• A bachelor's degree, or equivalent experience, is required.
• Minimum of two (2) years' experience supporting, analyzing, or administering business applications; experience in a hospitality environment preferred.
• Familiarity with POS systems (Toast and/or Simphony a plus) and Microsoft 365.
• Strong analytical and documentation skills, with the ability to translate operational needs into clear requirements.
• Comfortable coordinating with developers and technical teams on application features and integrations.
• Strong troubleshooting, communication, and user-support skills.
• Must have flexible availability.
• Must be able to commute to our corporate office in West Hollywood, CA.

PERKS:

• Flexible, routine-time off
• Health, dental, vision, and life insurance with company contribution offered the first of the month after 60 days of employment.