Systems Analyst

GLOTECH, Inc.

Orlando (FL)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Educational assistance

Certification reimbursement

Annual leave

Flexible Spending Accounts

Employee assistance programs

Job summary

GLOTECH, Inc. is building a talent network for future Systems Analyst openings across Park Operations, Culinary, Retail Merchandise, Games, Credit & Finance, and Marketing.

This pipeline role requires Tier 2–3 support, strong SQL skills, and the ability to work with third-party vendors, IT and business teams to drive fixes, improvements and documentation. Candidates should have solid communication, familiarity with ITIL/SDLC, and a proven track record of turning requirements into technical

Qualifications

SQL query skills and database knowledge required.
Strong written and verbal communication; translate requirements.
Experience drafting technical design proposals for system changes.
Ability to interact with business owners and internal/external customers.
Understand downstream impact of changes to integrated systems.
Experience communicating with vendors to support systems.
Experience creating training documents and programs.

Responsibilities

Provide Tier 2-3 support for multiple systems across lines of business.
Track daily KPIs for critical processes and report findings.
Ensure compliance with SEA standards and change management policies.
Escalate issues to software vendors when needed and coordinate fixes.
Write/run SQL queries, review logs, monitor health of systems/services.
Assist in testing resolutions, patches and software updates.
Create documentation and knowledge articles for troubleshooting and audits.
Lead high-severity incident calls and perform root cause analysis.
Track issues via Service Now and VTFS; provide updates to leadership.
Participate in project deployments and hands-on installation/support.
On-call duties and some weekend work; occasional travel may be required.
Contribute to process improvements and cross-team collaboration.

Skills

SQL queries

Communication

Technical writing

Vendor coordination

ITIL/SDLC knowledge

Problem solving

Documentation

Incident leadership

Education

BS in Computer Science or related field

IT certifications

Tools

Jira

VTFS

TFS

SQL Server

Oracle

PowerShell

Job description

GLOTECH, Inc., founded in 1995, is a privately and minority-owned company serving military, federal and commercial clients. We are a successful Information Technology firm with a large staff currently providing superior information technology and advanced engineering services around the world. Our success is built on attracting and retaining quality staff through a highly competitive benefits package with a special focus on continuing career development and corporate financial support. We also maintain a collegial working environment and offer our staff opportunities to improve and enhance their skills.

GLOTECH is committed to a comprehensive employee benefits program that helps our employees stay healthy, feel secure and maintain a work/life balance. We provide medical, dental and vision care, disability insurance (short and long term), Life & AD&D Insurance, Flexible Spending Accounts (Healthcare, Dependent Care and Commuter Transportation and Parking Reimbursement), and Employee Assistance Programs. Additionally, we provide Annual Leave, Sick Leave, Holiday Pay, Educational Assistance, Certification /Training Reimbursement, and a 401(k)-retirement savings contribution plan (with employer match).

Responsibilities

This is a talent pipeline opening. We are building a network of qualified talent for general consideration of future full time or temporary Systems Analyst job openings.

The Systems Analyst role provides competent technical support of various systems and applications from various and integrated lines of business including but not limited to Park Operations, Culinary, Retail Merchandise, Games, Credit & Finance, or Marketing. The position will be responsible for mid and high level (Tier 2- 3) problem resolution, working with the 3rd party vendors, deploying production fixes and enhancements. This position will work closely with other IT resources providing technical assistance. In addition, the position will work closely with IT and Business teams to identify solutions to improve system and process efficiency and productivity.

Daily competetent level technical support and understanding of all assigned lines of business and the integrated systems and applications
Track and report on daily KPIs for business critical processes
Ensure compliance to all SEA Standards, policies and best practices in regards to systems safety, security, access, controls, change and release management
Ensure resolutions to defects meet the Service Level Agreements
Escalate issues to software vendor when needed
Write and run SQL queries, run reports, or review logs, use web service tools, and be able to interpret the results to monitor and improve the health and performance of systems, services and data
Assist in testing of resolutions, patches and software updates
Create documentation and knowledge articles to ensure complex systems are well documented for troubleshooting, audits, integration, training and other purposes
Performs systems configuration for assigned applications and systems in all environments
Ability to lead a high severity incident call, taking the lead role in communicating, diagnosing issue, and resolving issue and following up with root cause analysis
Track issues and action items to resolution using Service Now and VTFS. Communicate progress during daily stand‑ups or scrums and provide weekly updates and metrics to leadership on assigned tasks
Actively contribute to process and workflow improvements
Performs other duties or special projects as assigned
Position will be on‑call and will need to work some weekends or after hours to ensure a high level of support for the application
Domestic travel may be required
Participate in project work, project deployment and providing hands‑on installation & support services

Qualifications

Required Qualifications

Working knowledge of database structure language and ability to demonstrate SQL query skills required
Excellent verbal and written communication skills with an ability to translate business requirements into user stories and to provide corresponding technical requirements
Experience in drafting technical design proposals for system enhancements or replacements
Proven ability to effectively communicate directly with Business Owners and internal and external customers
Demonstrated ability to understand, predict and avoid downstream impact to changes to integrated systems and applications, understanding of when to get other teams engaged at integration points
Excellent ability to converse with vendors and external resources to maintain professional business relations in the support of our systems
Experience in creating training documents and training programs and ability to teach a session to both non‑technical business users and technical IT resources

Preferred Skills

BS Computer Science, MIS, Engineering degree or equivalent technical experience and IT certifications
Cultural fit as a team player with positive attitude and strong interpersonal skills – must also be able to work independently
Strong problem solving and analytical skills
Able to identify risks, address issues and follow change management policies
General knowledge and experience of SDLC and ITIL standards with application implementations, software upgrades and hardware refreshes
Previous experience in a client facing role. Proven track record of customer interaction and support
Ability to learn new technologies quickly
Demonstrated organizational skills, ability to set priorities, coordinate multiple tasks simultaneously with strong attention to details
Experience in updating Windows Operating Systems
Knowledge of Jira or similar IT Incident/Change management systems; Knowledge of VTFS or TFS (code repository)
Demonstrated ability and experience in providing support on business applications in the following areas:

Programming Languages – C#, VB.Net, JAVA, XML
DBMS – Oracle 9.x/10.x and/or Microsoft SQL Server
Powershell

Working knowledge of LAN, VLAN and wireless network systems and experience with each preferred
Some (1–3 years) experience or demonstrated competency at a competent level with point of sale system support and peripheral device configuration and maintenance (i.e. printers, scanners, cameras, time clocks, credit/payment devices, etc.)
Preferred to have some experience with Omnico (aka Mantra) Freedom POS, Micros 9700, Micros Simphony or other culinary POS systems
Preferred to have some experience with ticketing and reservations software
Some experience (1–3 years) or demonstrated competency at an expert level working directly with credit providers
Some theme park experience is a plus
Experience supporting mobility applications is a plus