Application Technician

Brightpath Associates LLC; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Brightpath Associates LLC is looking for a Customer Application Engineer/Technician to serve as a technical resource for pneumatic components and systems. The role involves ensuring solutions are aligned with customer requirements while collaborating with sales, customers, and suppliers.

Candidates should have 3+ years of experience in industrial automation or technical support, with a strong mechanical aptitude. Proficiency with Excel and effective communication skills are required. This position offers ongoing technical development.

Qualifications

• 3+ years of experience in industrial automation or applications engineering.
• Proficient with Excel, Word, and Outlook.
• Strong verbal and written communication skills.

Responsibilities

• Support customers with pneumatic application questions.
• Verify specifications for cylinders and valves.
• Assist with troubleshooting pneumatic system issues.

Skills

Mechanical aptitude

Knowledge of pneumatic and fluid power principles

Organizational skills

Verbal communication skills

Written communication skills

Education

Associate degree in a technical field

Bachelor’s degree in engineering or related field

Tools

Excel

Word

Outlook

Job description

The Customer Application Engineer/Technician serves as a technical resource for pneumatic components and systems, helping ensure that proposed solutions are accurate, practical, and aligned with customer requirements. The role works closely with sales, customers, suppliers, and internal support teams and does not include direct supervisory responsibility. The candidate’s responsibilities also include structured in-house training on our products, tools, and processes, along with ongoing technical development to deepen skills over time.

Duties and Responsibilities

• Support customers and internal sales teams with pneumatic and fluid power application questions.
• Strong mechanical aptitude and working knowledge of pneumatic and fluid power principles, whether gained through formal schooling, manufacturer training, or on-the-job experience.
• Review customer requirements, product selections, and application details for technical fit and completeness. Ability to review mechanical layouts, product specifications, and basic schematics.
• Verify specifications for cylinders, valves, air preparation, fittings, vacuum components, and related products.
• Assist with troubleshooting pneumatic system issues by phone, email, virtual meeting, and occasional site support when needed.
• Provide technical support for related product areas including sensors, basic electrical controls, and motion products as required.
• Work with manufacturer technical teams to confirm selections, identify alternatives, and resolve application issues.
• Support quote development by helping define the correct technical solution and required components.
• Maintain application notes, reference materials, and common solution guidelines for internal use.
• Continuing education and professional development on pneumatic products, common applications, and industry best practices.

Qualifications

• 3+ years of experience in industrial automation, fluid power, pneumatics, technical support, applications engineering, or industrial product support.
• Strong mechanical aptitude and working knowledge of pneumatic and fluid power principles.
• Ability to review mechanical layouts, product specifications, and basic schematics.
• Proficient organizational skills with ability to manage multiple stakeholder requirements.
• Experience supporting industrial components through a distributor, manufacturer, OEM, or integrator environment preferred.
• Working familiarity with basic electrical controls or motion products is preferred but not the primary focus of the role.
• Proficiency with Excel, Word, Outlook, and standard business systems.
• Strong verbal communication skills with ability to work cross-functionally and client facing with ability to clearly present information to non-technical audiences. Effective written communication skills and a practical customer service mindset.

Education and Experience

• Equivalent combination of technical education, manufacturer or industry training, and hands‑on experience is fully considered; candidates without a formal degree but with relevant experience are encouraged to apply.
• Associate degree in a technical field + relevant industry experience.
• Bachelor’s degree in engineering, industrial technology, or related field + relevant experience.