Application Systems Analyst

EVERWISE CREDIT UNION; Lincoln (NE); On-site; USD 70,000 - 95,000; Full time

Job summary

Everwise Credit Union seeks an Application Systems Analyst to configure, customize, and optimize loan application systems. You will work with the Lending team, business analysts, and developers to document requirements and align systems with operational needs.

The role focuses on improving efficiency, user experience, and regulatory compliance while supporting testing, training, and data integrity across the loan origination stack.

Qualifications

• Bachelor’s degree in information technology, business administration, or related field or equivalent work experience.
• 2+ years’ experience supporting applications or technology solutions in financial services, credit union, or banking.
• Experience with Loan Origination Systems or loan application platforms and enterprise system implementations.
• Experience with BPM solutions and working in Agile teams.
• Ability to gather and document business requirements and coordinate with stakeholders and technical teams.

Responsibilities

• Collaborate with stakeholders to gather and document functional and non-functional requirements for Loan Application Systems.
• Develop understanding of lending processes to identify system enhancements improving efficiency and compliance.
• Configure and customize Loan Application Systems to support business needs.
• Coordinate deployments of configurations and enhancements to production.
• Assist with test planning and user acceptance testing (UAT).
• Serve as main contact for system inquiries and issue resolution.
• Monitor system performance and data quality; provide ongoing training and documentation.

Skills

Requirements gathering

Business analysis

Process mapping

No-code/low-code

Problem solving

Communication

Project management

Customer service

Education

Bachelor's degree in IT/Business

Equivalent work experience

Tools

Microsoft Office Suite

Job description

Job Description

Position Summary: The Application Systems Analyst is responsible for configuring, customizing, supporting, and optimizing loan application systems to meet business needs and support efficient lending processes. This role works closely with the Manager, Application Systems, Lending Department Owners, and Department Application Analysts to ensure systems are effectively aligned with operational requirements and organizational goals.

Primary Responsibilities and Duties

Collaborate with the Manager, Application Systems to ensure support the effectiveness and ongoing success of enterprise-wide loan origination and application systems. Partner with Lending Department Owners, Business Analysts, and operational stakeholders to gather, analyze, and document functional and non-functional business requirements for Loan Application Systems. Develop a strong understanding of lending business processes and workflows to identify system enhancements that improve operational efficiency, user experience, regulatory compliance, and member service. Assist business stakeholders with making simple system configurations within Loan Application Systems. Configure and customize Loan Application Systems to support business requirements, partnering with Application Developers and technical resources as needed. Collaborate with developers and third-party vendors on complex configurations, integrations, enhancements, and system troubleshooting. Coordinate and support deployments of system configurations, customizations, and enhancements into production environments. Participate in the preparation and execution of test plans, test cases, and user acceptance testing (UAT) for system changes. Serve as the primary point of contact for Loan Application System inquiries, issues, and enhancement requests, coordinating resolution with appropriate internal and external resources. Monitor and analyze system performance metrics, user adoption, workflow efficiency, and operational effectiveness to identify and recommend opportunities for continuous improvement. Support data integrity and accuracy within Loan Application Systems through regular audits, validation, and data quality reviews. Maintain system documentation, business process documentation, configuration records, and operational procedures. Create training materials, user guides, and system administration documentation, and conduct training sessions to support adoption and ongoing education. Assist with vendor management activities, including issue resolution, enhancement requests, and release reviews. Evaluate new product features and system capabilities, providing recommendations and implementation support. Ensure application configurations and processes comply with regulatory requirements, security standards, and organizational policies. Assume additional responsibilities as necessary for the continued growth and advancement of the credit union.

Knowledge/Skills

Ability to gather, document, and manage business and technical requirements. Strong understanding of loan origination, loan application processing, underwriting workflows, and lending operations. Proficiency in business process mapping, workflow analysis, and process optimization. Ability to configure and support enterprise applications using no-code and low-code platforms. Strong analytical and problem-solving skills, with the ability to translate complex business requirements into system solutions. Experience troubleshooting application issues and coordinating resolution efforts across business and technical teams. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. Ability to manage projects, including planning, execution, testing, and implementation activities. Strong focus on providing excellent customer service and support. Understanding of financial products, lending services, and regulatory requirements specific to credit unions and banks. Knowledge of system integrations, APIs, data imports/exports, and automation technologies. Proficiency in change management practices, including user training and organizational adoption. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Ability to ensure data accuracy, integrity, and compliance within enterprise applications.

Minimum Requirements

Bachelor’s degree in information technology, business administration, or a related field or equivalent work experience. 2+ years’ experience supporting applications, systems, or technology solutions within a credit union, bank, or financial services organization. Experience working with Loan Origination Systems (LOS), Loan Application Systems, or other lending technology platforms. Experience gathering and documenting business requirements and supporting enterprise system implementations, configurations, enhancements, and process improvements. Experience working with Business Process Management (BPM) solutions. Experience working within Agile methodologies and project teams. Working knowledge of lending operations and process, such as consumer, mortgage, and/or commercial lending. Experience working collaboratively with business stakeholders and technical teams to identify requirements, resolve systems issues, and implementations.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. Welcome to Everwise Credit Union Careers! Everwise Credit Union puts people's needs first, so no matter your story or your money savvy, we meet you where you are and equip you with the confidence and tools you need to get ahead - wherever you're going. Through personalized resources, services, tools and unparalleled access to innovative technology, we help everyone - teenagers to retirees, business leaders to the under-served - feel more in control of your money and your future. With every interaction, we seek to fulfill our purpose of helping people grow into their dreams. Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.