Application Support Technician

City of New York; New York (NY); On-site; USD 75,000 - 108,000; Full time

Benefits offered by this job

Health Insurance

Pension plan

Deferred Compensation Plan

Job summary

The City of New York's Financial Information Services Agency and the Office of Payroll Administration (FISA-OPA) has a vacancy for an Application Support Technician to support NYCAPS, CityTime and related payroll systems in the Application Support group.

The role emphasizes production support, UNIX scripting, file transfers, and ensuring high availability; it involves coordinating with operations, writing scripts, BPML, and assisting testers through development and production.

Qualifications

• Experience with UNIX scripting and shell scripting (KSH).
• Experience with Sterling Integrator and BPML.
• Experience with PGP encryption and secure file transfer protocols (SFTP/FTPS).
• Excellent communications skills (oral and written).

Responsibilities

• Troubleshoot file transmission problems with partners.
• Set up new business partners in Sterling Integrator repository system.
• Ensure production support and monitoring meet agency standards.
• Write UNIX scripts and use BPML to support file transfers.
• Coordinate with production control and vendor staff; schedule jobs and scripts.
• Assist testers and resolve issues in development and production.

Skills

UNIX scripting

Sterling Integrator

Mainframe/UNIX programming

PGP encryption

SFTP/FTPS

BPML

Communications skills

job submission & scheduling

PeopleSoft

Rational Suite

CONNECT: Direct

PeopleSoft in government

MVS/JCL

Java programming

Education

Baccalaureate degree in computer science, engineering or related field

Baccalaureate degree with eight years experience in IT service management/operations

Education/experience equivalent to above

Job description

Job Overview

The Financial Information Services Agency and the Office of Payroll Administration (FISA-OPA) has a vacancy for an Application Support Technician working in the Application Support group to support the ongoing production maintenance of the PeopleSoft based HR and Benefits system - NYCAPS (New York City Automated Personnel System, as well as CityTime, and the payroll and pension payroll systems.)

Responsibilities

Responsibilities include troubleshooting file transmission problems with various file transfer partners; setting up new business partners in the Sterling Integrator file repository system; ensuring that the operational support and production control functions are efficient, correct, and conform to agency operational standards; monitoring software products for operational alerts providing rapid response to problems; coordinating effectively with production control and operational counterparts; ensuring the highest level of application availability to the end users. They will be required to document operational problems following standards and procedures. The selected candidate will be required to write UNIX scripts and use BPML (Business Process Modeling Language) to support the transfer of files between internal systems and end-user systems. They will also work with vendor supplied operational and production control staff, setting up and scheduling jobs and scripts, quality controlling the inputs and outputs, and reviewing written operational procedures. They will assist testers as needed and resolve operational problems during development and testing, as well as production.

Required Qualifications

• Experience with UNIX, including writing scripts; shell scripting (KSH)
• Experience with Sterling Integrator
• Programming experience in a mainframe or UNIX business application
• Experience with PGP encryption
• Experience with the file transfer protocols SFTP and FTPS
• Experience with BPML (Business Process Modeling Language), preferably within Sterling Integrator (also known as IBM Sterling B2B Integrator)
• Excellent Communications skills (oral and written), interpersonal, and organizational skills

Preferred Skills

• Experience with job submission and scheduling procedures and monitoring tools
• Experience with PeopleSoft, including People Tools Process Scheduler
• Experience with Rational Suite, including Clear Quest
• Experience with CONNECT: Direct
• Experience working with PeopleSoft Implementations in a government environment
• Knowledge of MVS/JCL, TSO/ISPF
• Experience with Java programming and builds

Minimum Qualifications

• A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;
• A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations;
• Education and/or experience which is equivalent to "1" or "2" above.

Benefits

The City of New York offers a comprehensive set of benefits and programs to employees, including health insurance, pension plan, Deferred Compensation Plan (with 457, 401K and Roth IRA options), pre-tax Commuter Benefit program, pre-tax Flexible Spending Accounts programs and more. Additional benefits such as prescription drug coverage, dental benefits, vision care benefits and more are also available through District Council 37 – Local 2627, the union that represents employees in this title.

Location

Work Location: 5 Manhattan West, NY, NY. Position is located in NYC near Madison Square Garden and Hudson Yards.

Salary

$75,000.00 – $108,000.00

Equal Opportunity Employer

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.