Application Support System Administrator

Michigan Farm Bureau; Lansing (MI); A distancia; USD 73.000 - 89.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full benefits package

Descripción de la vacante

FB Life Insurance Co of MI is seeking an Application Support System Administrator to ensure reliability and performance of our enterprise applications. The role involves system maintenance, upgrades, and collaboration with users, vendors, and development teams in a remote-capable setup.

The candidate will monitor, troubleshoot, and document outages, support deployments, and assist with training on new releases. A BS in CS or equivalent experience with relevant certifications is preferred.

Formación

• Bachelor’s degree in computer science or related field preferred.
• Minimum two to four years of system administration experience.
• Minimum two to four years of application support or other technical experience.
• At least one System Administrator certification (Salesforce, Guidewire, Garvin-Allen, Profisee) or equivalent.
• Application implementation experience required.

Responsabilidades

• Provide system reliability support for the assigned enterprise application.
• Perform platform maintenance, tuning, upgrades, patches and configuration.
• Monitor performance and troubleshoot production issues; participate in outages.
• Liaise between users, vendors and development teams; document resolutions.
• Assist with training and communication on new releases and changes.

Conocimientos

System administration

Application support

Problem resolution

Vendor liaison

Monitoring solutions

Educación

Bachelor’s degree in CS or related field

Herramientas

Salesforce

Guidewire

Garvin-Allen

Profisee

Microsoft Certification

Descripción del empleo

Application Support System Administrator

#26-1133

Remote - Work From Personal Residence (Greater Lansing Area), Michigan

Company

FB Life Insurance Co of MI

Job Description

To provide support for system reliability of assigned enterprise application. To provide system administration functions including platform maintenance, tuning, problem resolution, implementation, configuration, upgrades, patches and other routine tasks as necessary. To support, maintain, and improve our systems and effectively act as the liaison between our users, vendors, and development teams. To create and utilize existing monitoring solutions to report on system performance and troubleshooting issues. To work with security and infrastructure on efficiency of hardware.

Track application performance and troubleshoot production issues. Participate in outage resolution, document activities for resolution, and maintain procedures for troubleshooting. Conduct root cause analysis for complete problem resolution. Identify and recommend measures to avoid a recurrence of systems problems.

Track production issues and report on up-time/down-time and efficiency of applications. Proactively research and elevate abnormalities.

Assist Senior Systems Administrator in overseeing daily production operations of enterprise applications.

Maintain monitoring solutions to report on system performance and troubleshooting issues. Notify appropriate users and third-party vendors of outages and system degradation.

Review vendor documentation on updates for potential impacts to the enterprise and active projects. Install and upgrade systems following new releases and assist with training and communication as directed. Ensure application license and service agreements related to applications are acquired, executed, and renewed as necessary.

Follow established guidelines, act as the liaison between our users, vendors, and development teams.

Act as a subject matter expert with business and project teams on roles and responsibilities for administrative functions including platform maintenance, reports and dashboards, workflows, and other routine tasks as necessary.

Understand high-level systems architecture. Review network integrity, server deployment and security expectations with project teams.

Participate in training for the latest technology enhancements, tools, and capabilities available for the application and ensure practices are adopted across the organization, as relevant.

Learn business processes and requirements to contribute to solutions to meet business needs in collaboration with the business team.

Execute established guidelines for managing tools to backup data and metadata for business continuity purposes.

Interpret the impact of new requirements on all upstream and downstream applications, systems, and processes for review with peers.

Learn ecosystem of all applications to assist in on-going support.

Maintain daily engagement, communicate and work interactively with all team members, sub-teams, and project teams to achieve a common goal.

Organize and track work for self, collaborate with sub-teams and team members. Adhere to priorities. Communicate issues and risks and participate in mitigation.

Provide support to operations processes including scheduling and batch job flows.

Share knowledge and provide advice and mentoring to associate level team members.

Requirements

Required

• Bachelor’s degree in computer science or related field is preferred, or equivalent work experience may be considered.
• Minimum two to four years of system administration experience required.
• Minimum two to four years of application support or other technical experience required.
• At least one System Administrator Certification required (Salesforce, Guidewire, Garvin-Allen, Profisee, etc.) or equivalent work experience may be considered. Demonstrates expert knowledge of at least one enterprise application systems.
• Application implementation experience required.
• Demonstrated ability to customize applications, like Salesforce, Garvin-Allen, Guidewire and other systems with little to no external consultant assistance.

Preferred

• Microsoft Certification preferred.
• One of the AINS, FLMI, or equivalent designations is preferred.

Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

PM19

Work Type

Remote

Standard Hours

8:00am-4:30pm

Position Type

Full-time

81,034

Location(s)

Remote - Work From Personal Residence (Greater Lansing Area) , Michigan 48917

The Michigan Farm Bureau Family of Companies is an equal opportunity employer. The Company will not discriminate against applicants or employees on the basis of race, color, religion, national origin, age, sex, pregnancy (including childbirth or related medical condition), disability, genetic information, sexual orientation, gender identity, military status, citizenship, or any other class protected by applicable law. In accordance with Michigan's Persons with Disabilities Civil Rights Act, the companies listed above advise you as follows: If you believe that any of the above-listed companies has failed to accommodate you as a disabled individual, you may allege a violation against that company for failing to so accommodate you, but only if you have notified that company in writing of your need for accommodation within 182 days after the date on which you knew, or reasonably should have known, that an accommodation was needed by you to perform the job which you hold or seek.

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