Application Support Specialist - Real Estate Tech

Settlor, Inc.; Denver, Northern (CO, KY); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plans

Flexible time-off

Hybrid office environment

Job summary

Settlor Inc in Denver, CO is seeking an Application Support Specialist to help users navigate our real estate tech platform, solve puzzles, and champion ongoing learning. You will interact with users, document issues, and turn challenges into practical improvements, ultimately driving customer success.

Your role offers a launchpad to broader onboarding and customer success responsibilities, with opportunity for faster advancement in a collaborative, hybrid office environment.

Qualifications

• High school diploma or equivalent.
• Experience working closely with users and customers.
• Clear, professional communication and writing skills.
• Strong computer proficiency and ability to learn new software quickly.

Responsibilities

• Interact with users and customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
• Ensure that actions are taken to resolve user problems and concerns; escalate as needed.
• Analyze user feedback to recommend actionable product revisions.
• Assist with onboarding, implementation, and training of new clients.
• Develop client success content and strategies.
• Maintain user accounts and detailed interaction notes.

Skills

Startup mindset

Relationship building

Technical aptitude

Strategic communication

Collaborative execution

Detail discipline

Team-oriented

Data passion

Education

High school diploma or equivalent

Job description

Settlor Inc in Denver, CO is seeking an Application Support Specialist to help users navigate our real estate tech platform, solve puzzles, and champion ongoing learning. You will interact with users, document issues, and turn challenges into practical improvements, ultimately driving customer success.

Your role offers a launchpad to broader onboarding and customer success responsibilities, with opportunity for faster advancement in a collaborative, hybrid office environment.