Application Support Specialist - End-User IT Solutions

Heniff Transportation Systems; Oak Brook (IL); On-site; USD 64,000 - 96,000; Full time

Job summary

Heniff Transportation Systems is hiring an Application Support Specialist to provide end-user support across the business for hardware, software and business applications. You will resolve issues in TMW, Trimble, Zendesk, ITGlue and related systems, and create knowledge base content for internal and external users.

The role requires a Bachelor's in IT or related field (or equivalent experience) and 1–2 years in app support; MCP or similar certs are a plus.

Qualifications

• Bachelor’s degree in Information Technology or related field or equivalent work experience.
• Experience using Microsoft Office Suite, SQL Management Studio, SSRS, and Visual Studio, Trimble.
• At least 1 to 2 years of experience as an Application Support Specialist.
• MCP or similar certifications.

Responsibilities

• Identify and resolve technical issues with TMW .NET Operations, TMW back office, Totalmail, Visual Dispatch ,Rating, Settlements, Invoicing, File Maintenance,TMT Web, Moblie Mechanic App, track.heniff.com and other related systems.
• Assist end-users with any problems related to Trimble applications that occur after the user has been authenticated to the various applications.
• Identify and resolve technical issues using the guidelines and SLA’s established in the IT Operations Policy.
• Work with end-users and vendors to understand business and system requirements to complete technical projects.
• Work with Senior IT Project Manger to analyze, plan and develop requirements and standards in reference to TMW and TMT projects.

Skills

Problem solving

Customer service

Time management

Communication

Independence

Education

Bachelor’s degree in Information Technology or related field

Tools

TMW .NET

SQL Server

Visual Studio

Office Suite

ITGlue

Job description

Heniff Transportation Systems is hiring an Application Support Specialist to provide end-user support across the business for hardware, software and business applications. You will resolve issues in TMW, Trimble, Zendesk, ITGlue and related systems, and create knowledge base content for internal and external users.

The role requires a Bachelor's in IT or related field (or equivalent experience) and 1–2 years in app support; MCP or similar certs are a plus.