Application Support Specialist — Customer Success

Energy Acuity; Denver (CO); On-site; USD 60,000 - 86,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Income Protection

EAP

HSA

Commuter

Lifestyle & Wellbeing Program

Pet Insurance

Job summary

Enverus is a leading energy analytics company delivering software solutions that empower customers to optimize energy decisions. As an Application Support Analyst, you will provide frontline support, diagnose issues, and guide users to maximize value from our applications.

You will collaborate with product and engineering teams, maintain documentation, and educate customers to extract insights from our SaaS platform, ensuring high satisfaction and timely resolutions in a fast-paced environment.

Qualifications

• Front-line software support experience.
• Strong communication and empathy with customers.
• Ability to diagnose software issues and guide users effectively.

Responsibilities

• Provide front-line support for software applications via phone, email, or screen share.
• Diagnose and troubleshoot issues, collaborating with users to resolve problems.
• Maintain organized records of customer requests and resolutions.
• Educate customers to gain value from our products.
• Maintain product and technical knowledge to deliver quality support.
• Escalate issues and document relevant information to assist resolution.

Skills

Customer support

English communication

Troubleshooting

Technical empathy

Multitasking

Team collaboration

Job description

Enverus is a leading energy analytics company delivering software solutions that empower customers to optimize energy decisions. As an Application Support Analyst, you will provide frontline support, diagnose issues, and guide users to maximize value from our applications.

You will collaborate with product and engineering teams, maintain documentation, and educate customers to extract insights from our SaaS platform, ensuring high satisfaction and timely resolutions in a fast-paced environment.