Application Support Specialist

Socket.dev; Maryland; Hybrid; USD 70,000 - 88,000; Full time

Benefits offered by this job

Health benefits

401k & ESPP

Student loan help

Tuition reimbursement

Mental health support

Paid time off

Job summary

Socket.dev is seeking an Application Support Specialist to maintain performance, support data integrity, and troubleshoot integrations across underwriting, claims, CRM, and captive insurance platforms.

The role requires 2–4 years in application/support or integrations, strong SQL/data validation skills, and experience in insurance-related systems. Collaboration with business and tech teams is essential to improve efficiency.

Qualifications

• Bachelor's degree or equivalent experience required.
• 2–4 years of experience in application support, systems support or integrations.
• Working knowledge of SQL and data validation principles.
• Experience supporting policy administration, claims, risk management, or insurance platforms preferred.
• Strong troubleshooting, analytical and communications skills.

Responsibilities

• Support and troubleshoot integrations, APIs, data feeds, and business applications across underwriting, claims, CRM, and captive platforms.
• Monitor system performance and data quality and run scheduled processes for reliable operations.
• Write SQL queries to validate data, investigate issues, and support business needs.
• Assist with application administration, user access, configuration updates, and documentation.
• Partner with business and technology to resolve issues and improve system efficiency.

Skills

SQL

Data validation

Communication

Troubleshooting

Insurance domain knowledge

Claims knowledge

Education

Bachelor's degree

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

OxfordRiskManagementGroupisseekinganApplicationSupportSpecialistto

supportthebusinesssystems,integrations,anddataprocessesthatdriveourCommercialLinesandCaptiveInsuranceoperations.Thisroleisresponsibleformaintainingapplicationperformance,supportingdataintegrity,troubleshootingintegrations,andassistingendusersacrossunderwriting,claims,riskmanagement,andcaptiveinsuranceprograms.

YourImpact

• Supportandtroubleshootintegrations,APIs,datafeeds,andbusinessapplicationsacrossunderwriting,claims,CRM,andcaptiveinsuranceplatforms.
• Monitorsystemperformance,dataquality,andscheduledprocessestoensureaccurateandreliableoperations.
• WriteSQLqueriesandreportstovalidatedata,investigateissues,andsupportbusinessneeds.
• Assistwithapplicationadministration,useraccess,configurationupdates,anddocumentation.
• Partnerwithbusinessandtechnologyteamstoresolveissuesandimprovesystemefficiency.

SuccessfulCandidateWillHave

• Bachelor'sdegreeorequivalentexperience.
• 2 - 4 years of experience in application support, systems support or integrations.
• WorkingknowledgeofSQLanddatavalidationprinciples.
• Experiencesupportingpolicyadministration,claims,riskmanagement,orinsurance-relatedplatforms.
• Strongtroubleshooting,analytical,andcommunicationskills.
• ExperienceinCommercialLines,Property&Casualty,orCaptiveInsuranceenvironmentspreferred.

Pay Range

$70,000 - $88,000 Annual

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health &Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".