Application Support Specialist

One80; Glencoe (KY); On-site; USD 65,000 - 88,000; Full time

Job summary

One80 Intermediaries seeks an early-to-mid career Application Support Specialist to help with integrations, data flows, and day-to-day system operations across our core business applications. This hands-on role focuses on monitoring and maintaining existing integrations, supporting data, and assisting with basic system administration tasks.

The position suits someone with foundational experience in SQL, integrations, and applications who aims to grow in integrations and platform support.

Qualifications

• 2–4 years of experience in integration or application support.
• Working knowledge of SQL (joins, filtering).
• Exposure to integration tools such as Boomi, MuleSoft, or Workato.
• Exposure to configuring and managing a Policy Administration System.
• Strong troubleshooting and communication skills.

Responsibilities

• Build, monitor, support, and troubleshoot system integrations.
• Assist with data exchanges between CRM, claims platform, and enterprise data warehouse.
• Support REST API-based integrations, including triage and basic troubleshooting.
• Assist with data ingestion and validation processes.
• Create simple reports or write SQL queries to validate data.
• Assist in maintaining data accuracy across systems.
• Support administration of platforms like Origami, Guidewire, IMS Vertafore.
• Manage user access requests and perform configuration updates.

Skills

SQL

API integrations

Troubleshooting

Policy administration system

Education

Bachelor’s degree in Information Systems or Computer Science

Tools

Boomi

MuleSoft

Salesforce

Origami

Vertafore

Guidewire

Jira

Confluence

Job description

Responsibilities

We are seeking a hands‑on Application Support Specialist to assist with integrations, data flows, and day-to-day system operations across our core business applications. This role focuses on monitoring and maintaining existing integrations, supporting data, and assisting with basic system administration tasks.

This is an early-career to mid-level role best suited for someone with foundational experience in SQL, integrations, and applications who is looking to grow their skills in integrations and platform support.

Integration Support & Maintenance

• Build, monitor, support, and troubleshoot system integrations
• Assist with data exchanges between CRM, claims platform, and enterprise data warehouse.
• Support STFP and API-based integrations (REST), including issue triage and basic troubleshooting.
  • Implement routine fixes, minor enhancements, and support performance improvements under guidance.
• Support data ingestion and validation processes within the software application or data transfer.
• Create custom reports or write SQL queries (joins, filters, basic CTEs) to validate data and troubleshoot issues.
• Assist in maintaining data accuracy, completeness, and consistency across systems.

System Administration Support

• Assist with administration of platforms such as Origami, Guidewire, IMS Vertafore or related systems.
• Manage user access requests, including account setup, roles, and permissions.
• Support basic configuration updates and data maintenance activities.
• Help monitor system health and elevate platform issues to senior team members.

Operations & Documentation

• Monitor scheduled integrations, jobs, and data pipelines; respond to errors and alerts.
• Perform initial root‑cause analysis and elevate more complex issues as needed.
• Maintain and update documentation including data definitions, manuals, and workflows.

Collaboration

• Partner with business users and IT team to support operational needs and resolve issues.
• Contribute ideas for incremental improvements to data quality, reporting, and integration reliability.

Qualifications

Required

• 2–4 years of experience in integration or application support.
• Working knowledge of SQL (joins, filtering, basic transformations).
• Exposure to integration tools such as Boomi, MuleSoft, Workato, or similar (hands‑on or support experience).
• Exposure to and experience in configuring and managing a Policy Administration System.
• Strong troubleshooting and communication skills and ability to work independently.

Preferred

• Basic understanding of APIs (REST, authentication concepts).
• Experience in insurance or regulated industries is a plus.
• Exposure to data warehouse concepts (ETL/ELT, fact/dimension tables).

Tools & Technologies

• Boomi (or similar iPaaS – support level)
• Salesforce, Origami, Vertafore, Guidewire
• SQL / Data Warehouse tools
• Jira
• Confluence or similar documentation platforms

Education

Bachelor’s degree in Information Systems, Computer Science, or equivalent practical experience.

Brown & Brown, Inc. (NYSE: BRO) is a leading insurance brokerage firm delivering comprehensive and customized insurance solutions and specialization since 1939. With a global presence spanning 700+ locations and a team of approximately 23,000 professionals, we are dedicated to delivering scalable, innovative strategies for our customers at every step of their growth journey. Learn more at BBrown.com.

Pay Range:

$64,800 - $88,000 Annual

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Personal information submitted by California applicants in response to a job posting is subject to One80’s California Job Applicant Privacy Notice.