Application Support Specialist

Vertex Solutions Inc.; Maryland; Hybrid; USD 52,000 - 72,000; Full time

Job summary

Vertex Solutions Inc. in Sparks Glencoe (Maryland) seeks an hands-on Application Support Specialist for a hybrid role. You will assist with integrations, data flows, and day-to-day system operations across our core business applications.

This early-career to mid-level position focuses on monitoring integrations, data validation, basic SQL queries, and providing system administration support while growing expertise in integrations and platform support.

Qualifications

• Foundational experience in SQL, integrations, and applications.
• Familiarity with REST APIs and data workflows.
• Ability to write simple SQL queries and validate data.

Responsibilities

• Build, monitor, and troubleshoot system integrations.
• Assist data exchanges between CRM, claims platform, and data warehouse.
• Support REST-based integrations, triage issues, basic troubleshooting.
• Implement routine fixes and minor enhancements for performance.
• Assist data ingestion and validation processes.
• Create reports or SQL queries to validate data.
• Maintain data accuracy across systems.
• Administer platforms such as Origami, Guidewire, IMS Vertafore.
• Manage user access: accounts, roles, permissions.
• Support basic configuration updates and data maintenance.
• Monitor scheduled integrations, jobs, and pipelines; respond to errors.
• Perform initial root-cause analysis and escalate complex issues.

Skills

SQL

Integrations

REST APIs

Data validation

Data ingestion

Reporting (SQL)

Root-cause analysis

System administration basics

Troubleshooting

Tools

Origami

Guidewire

IMS Vertafore

Job description

Application Support Specialist needed for a direct hire role on a HYBRID basis in Sparks Glencoe

Summary

We are seeking a hands-on Application Support Specialist to assist with integrations, data flows, and day-to-day system operations across our core business applications. This role focuses on monitoring and maintaining existing integrations, supporting data, and assisting with basic system administration tasks.

This is an early-career to mid-level role best suited for someone with foundational experience in SQL, integrations, and applications who is looking to grow their skills in integrations and platform support.

Responsibilities

Integration Support & Maintenance

• Build, monitor, support, and troubleshoot system integrations
• Assist with data exchanges between CRM, claims platform, and enterprise data warehouse.
• Support STFP and API-based integrations (REST), including issue triage and basic troubleshooting.
• Implement routine fixes, minor enhancements, and support performance improvements under guidance.
• Support data ingestion and validation processes within the software application or data transfer.
• Create custom reports or write SQL queries (joins, filters, basic CTEs) to validate data and troubleshoot issues.
• Assist in maintaining data accuracy, completeness, and consistency across systems.

System Administration Support

• Assist with administration of platforms such as Origami, Guidewire, IMS Vertafore or related systems.
• Manage user access requests, including account setup, roles, and permissions.
• Support basic configuration updates and data maintenance activities.
• Help monitor system health and **escalate** platform issues to senior team members.

Operations & Documentation

• Monitor scheduled integrations, jobs, and data pipelines; respond to errors and alerts.
• Perform initial root-cause analysis and elevate more complex issues as needed.