Yardi Systems & Data Support Specialist

Capital-Square-Living; Glen Allen (MO); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Cell phone stipend

PTO & holidays

401k matching

Housing discount

Professional development

Equal opportunity employer

Job summary

Capital Square Living is seeking an Applications Support Specialist to maintain Yardi, ensure data integrity, and support business processes. You’ll configure Voyager settings, monitor performance, and troubleshoot issues while collaborating with SMEs.

The role includes creating training material and participating in upgrades. The ideal candidate has 2+ years with Yardi in property management, strong analytical skills, and a customer-focused mindset.

Qualifications

• Bachelor’s degree in computer science, finance, accounting or related field (or equivalent experience with real estate operations and software)
• 2+ years of experience supporting Yardi systems in a property management environment
• Strong knowledge of Yardi Voyager and related modules
• Experience with system configuration, security administration, and troubleshooting
• Proven ability to manage multiple priorities and complex issues
• Experience with RentCafe Site Manager, CRM Flex/IQ, Payment Processing, and integrations
• Familiarity with property management accounting practices
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management
• Detail-oriented with a focus on data accuracy
• Ability to work independently and lead initiatives
• Customer-service mindset with a proactive approach

Responsibilities

• Serve as a point of contact for all Yardi modules (e.g., Voyager 7s and 8, RentCafe Site Manager, CRM IQ, Procure 2 Pay, etc.)
• Configure, maintain, and optimize system settings, workflows, and security roles
• Monitor system performance and ensure uptime, reliability, and data accuracy
• Troubleshoot system issues and coordinate with Yardi support when necessary
• Provide Tier 1 and 2 support for end users, resolving escalated issues efficiently
• Assists Learning & Development with updating, creating and enhancing training materials, user guides, and best practices
• Support and participate in system upgrades, patches, and new module implementations
• Gather and document business requirements for system improvements
• Ensure data integrity across the Yardi platform
• Develop and maintain custom reports using Yardi reporting tools
• Support business intelligence and analytics initiatives related to company operations
• Support integrations between Yardi and third-party applications (e.g., accounting, payment platforms, CRM tools)
• Work with APIs, data imports/exports, and middleware solutions as needed

Skills

Analytical thinking

Problem-solving

Communication

Stakeholder management

Independent work

Leadership

Customer service

Education

Bachelor’s degree or equivalent experience

Tools

Yardi Voyager

RentCafe Site Manager

CRM Flex/IQ

APIs

Data imports/exports

Middleware solutions

Job description

Capital Square Living is seeking an Applications Support Specialist to maintain Yardi, ensure data integrity, and support business processes. You’ll configure Voyager settings, monitor performance, and troubleshoot issues while collaborating with SMEs.

The role includes creating training material and participating in upgrades. The ideal candidate has 2+ years with Yardi in property management, strong analytical skills, and a customer-focused mindset.