Application Support Manager (Provisional)

Wayne-Finger Lakes BOCES; Village of Newark (NY); On-site; USD 85,000 - 95,000; Full time

Job summary

Wayne-Finger Lakes BOCES seeks an Application Support Manager (Provisional) to lead a team delivering application support and NYS data reporting across multiple districts. The role focuses on coordinating development, configuration, and maintenance for BOCES programs, ensuring data accuracy and regulatory compliance.

The position requires management experience, strong knowledge of NYS reporting requirements, and effective collaboration with vendors and internal departments.

Qualifications

• Bachelor’s degree with five years of full-time paid experience in application or software support, including a project leader or supervisory role.
• Associate’s degree with seven years of full-time paid experience as described above, including leadership experience.
• An equivalent combination of training and experience as defined by the limits of the above options.

Responsibilities

• Plans, assigns, supervises, and reviews the work of staff engaged in application support and New York State data reporting.
• Coordinates application development, configuration, implementation, maintenance, and support activities for BOCES programs and component school districts.
• Oversees the operation and support of applications and data systems used for instructional, administrative, and regulatory reporting purposes.
• Supervises processes related to New York State data reporting to ensure accuracy, timeliness, and compliance with applicable requirements.
• Works with BOCES departments, component school districts, and vendors to identify system needs and implement application solutions.
• Reviews system changes and enhancements to ensure operational requirements and data integrity standards are met.
• Coordinates internal and external resources to support application projects within established timelines.
• Acts as liaison with vendors and stakeholders regarding application issues, enhancements, and system performance.
• Ensures compliance with applicable Federal, State, and BOCES policies relating to data security, privacy, and system access.
• Develops and maintains documentation and procedures related to supported applications and data systems.

Skills

Application support

Staff supervision

Data reporting

Project management

English communication

Education

Bachelor’s degree + 5 years experience in application support

Associate’s degree + 7 years experience

Equivalent combination of training and experience

Job description

Application Deadline

9/16/2026

Position Title

Application Support Manager (Provisional)

Required Application Type

School Related PersonnelSalary/Pay Scale$85,000 - $95,000

Job Description

Illustrative only

• Plans, assigns, supervises, and reviews the work of staff engaged in application support and New York State data reporting;
• Coordinates application development, configuration, implementation, maintenance, and support activities for BOCES programs and component school districts;
• Oversees the operation and support of applications and data systems used for instructional, administrative, and regulatory reporting purposes;
• Supervises processes related to New York State data reporting to ensure accuracy, timeliness, and compliance with applicable requirements;
• Works with BOCES departments, component school districts, and vendors to identify system needs and implement application solutions;
• Reviews system changes and enhancements to ensure operational requirements and data integrity standards are met;
• Coordinates internal and external resources to support application projects within established timelines;
• Acts as liaison with vendors and stakeholders regarding application issues, enhancements, and system performance;
• Ensures compliance with applicable Federal, State, and BOCES policies relating to data security, privacy, and system access;
• Develops and maintains documentation and procedures related to supported applications and data systems.

Job Qualifications

MINIMUM QUALIFICATIONS – OPEN-COMPETITIVE: Either:

• Possession of a Bachelor’s Degree, or higher, AND five (5) years of full-time paid experience, or its parttime equivalent, in application or software support, two (2) of which shall have included experience as a

project leader or management level supervisor; OR

• Possession of an Associate’s Degree AND seven (7) years of full-time paid experience, or its part-time equivalent, as described in (1) above, three (3) of which shall have included experience as a project leader

or management level supervisor; OR

• An equivalent combination of training and experience as defined by the limits of (1) and (2).

Full Performance Knowledge, Skills, Abilities And Personal Characteristics

• Thorough knowledge of application support principles and practices;
• Thorough knowledge of systems analysis, data management, and application testing;
• Good knowledge of the principals and practices of project management;
• Working knowledge of New York State educational data reporting requirements;
• Ability to supervise and coordinate technical staff;
• Ability to plan and prioritize multiple projects;
• Ability to analyze operational needs and implement effective application solutions;
• Ability to communicate effectively in English both orally and in writing;
• Analytical reasoning ability;
• Good judgment;
• Honest; Tact; Courtesy.

Job Category

Technology & Technical Services

Job Location

EduTech - Educational Technology Services