Application Support Engineer (Tier 3) - Hybrid NYC

Blueflame AI; New York (NY); Hybrid; USD 100,600 - 169,800; Full time

Benefits offered by this job

Health insurance (medical, dental, vision)

Retirement savings plan

Paid time off

Job summary

Blueflame AI is seeking an Application Support (Backline Support Engineer) to join our team in New York City. In this hybrid role, you'll bridge Customer Support and Engineering, resolving complex technical issues and contributing significantly to client success. Ideal candidates will have a Bachelor's degree in Computer Science and 3-5 years of relevant experience.

The position offers a competitive salary range of $100,600 - $169,800, along with comprehensive benefits, including health insurance and retirement plans. Join us to be part of a diverse and inclusive workforce.

Qualifications

• 3-5 years of experience in a technical support or engineering role.
• Familiarity with APIs and systems integration.
• Preferred experience in financial technology or investment management.

Responsibilities

• Investigate and resolve complex technical issues.
• Analyze platform logs to diagnose problems.
• Collaborate with Engineering for product enhancements.

Skills

Problem-solving skills

Python proficiency

Experience with AWS-based applications

Jira ticketing system

Communication abilities

Log management tools (e.g., Elasticsearch)

Education

Bachelor’s degree in Computer Science or related field

Tools

AWS

Jira

Microsoft products (SharePoint, O365, OneNote)

Job description

Blueflame AI is seeking an Application Support (Backline Support Engineer) to join our team in New York City. In this hybrid role, you'll bridge Customer Support and Engineering, resolving complex technical issues and contributing significantly to client success. Ideal candidates will have a Bachelor's degree in Computer Science and 3-5 years of relevant experience.

The position offers a competitive salary range of $100,600 - $169,800, along with comprehensive benefits, including health insurance and retirement plans. Join us to be part of a diverse and inclusive workforce.