Principal Application Support Engineer / SRE Lead (2nd Shift)

The Depository Trust & Clearing Corporation (DTCC); Dallas (TX); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health & life insurance

Pension / Retirement

Paid Time Off

Hybrid work model (3 onsite / 2 remote

Job summary

The Depository Trust & Clearing Corporation (DTCC) is seeking a Principal Application Support Engineer to ensure the reliability, resiliency, and operational excellence of its institutional trade processing platforms. You will work across AWS, OpenShift, Kafka, IBM MQ, and other distributed systems on a globally distributed team.

Responsibilities include leading major incidents, driving automation, mentoring engineers, and partnering with Development, Infrastructure, Cloud, Security, Product,

Qualifications

• SRE principles, reliability, observability, automation, and incident prevention.
• Experience supporting enterprise-scale, distributed applications in production.
• Cloud technologies and modern infrastructure platforms.
• Understanding of messaging systems and middleware (IBM MQ, Kafka).
• Exposure to container platforms such as OpenShift, Kubernetes, or Docker.
• Strong troubleshooting, analytical, and problem-solving skills.

Responsibilities

• Lead resolution of critical production incidents and complex platform issues.
• Drive disaster recovery, business continuity, and resiliency testing.
• Establish monitoring, service-level compliance, and operational standards.
• Champion automation, observability, and self-healing to improve reliability.
• Mentor engineers and collaborate with Development, Infrastructure, Cloud, Security, and Vendor teams.

Education

Bachelor’s degree or equivalent practical experience

Tools

Java/J2EE

Oracle

SQL

DB2

IBM MQ

Kafka

OpenShift

Kubernetes

Docker

AWS

Linux/Unix

Splunk

Grafana

AutoSys

ServiceNow

ITIL

Job description

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have in This Role

As a Principal Application Support Engineer, you will serve as a senior technical leader responsible for the reliability, resiliency, and operational excellence of DTCC's Institutional Trade Processing (ITP) platforms supporting global cross-border equity and debt trade processing and settlement.

Leveraging Site Reliability Engineering (SRE) principles, you will influence operational strategy, lead major incident response, drive automation and modernization initiatives, and mentor engineers across a portfolio of 40+ mission-critical applications spanning AWS, OpenShift, Kafka, IBM MQ, and distributed systems.

You will partner across globally distributed teams to improve platform stability, reduce operational risk, and drive continuous improvements that strengthen the resilience of DTCC's critical financial market infrastructure.

Your Primary Responsibilities

Reliability & Incident Leadership

• Lead resolution of critical production incidents and complex platform issues.
• Serve as the senior technical escalation point and drive root cause analysis (RCA) and long-term corrective actions.
• Provide leadership visibility into service health, risks, and incident mitigation strategies.

Operational Excellence & Resiliency

• Drive application availability, performance, and operational readiness across mission-critical platforms.
• Lead disaster recovery (DR), business continuity, and resiliency testing initiatives.
• Establish operational standards, monitoring strategies, and service-level compliance.

Automation & Continuous Improvement

• Champion automation, observability, and self-healing capabilities to improve reliability and reduce operational effort.
• Drive continuous improvement across incident management, monitoring, and platform operations.
• Partner with engineering teams to modernize support practices and operational tooling.

Technical Leadership & Collaboration

• Mentor engineers and promote best practices in reliability, troubleshooting, and operational excellence.
• Partner with Development, Infrastructure, Cloud, Security, Product, and Vendor teams to improve service reliability and customer experience.
• Lead cross-functional initiatives that strengthen platform stability, scalability, and operational maturity.

Governance, Risk & Compliance

• Ensure compliance with operational controls, ITIL processes, audit requirements, and regulatory standards.
• Proactively identify operational risks and drive mitigation strategies.
• Maintain operational documentation, recovery procedures, and knowledge assets to support audit readiness and business resiliency.

Qualifications

• Bachelor’s degree preferred or equivalent practical experience
• 8-10 years of experience supporting enterprise applications in complex production environments

Shift information – Second Shift (EST)

• Monday – Friday
• 3:00 PM – 11:00 PM EST

Talents Needed For Success

Core Technologies

• Java/J2EE
• Oracle, SQL, DB2
• IBM MQ, Kafka
• Splunk, Grafana, AutoSys
• ServiceNow and ITIL
• Linux/Unix
• AWS

Required Experience

• Strong understanding of Site Reliability Engineering (SRE) principles, including reliability, observability, automation, and incident prevention.
• Experience supporting enterprise-scale, distributed applications in production environments.
• Experience with cloud technologies and modern infrastructure platforms.
• Understanding of messaging systems, middleware, and integration technologies (IBM MQ, Kafka, IIB, or similar).
• Exposure to container platforms such as OpenShift, Kubernetes, or Docker.
• Strong troubleshooting, analytical, and problem-solving skills.

Preferred Skills

• Kafka and event-driven architecture experience.
• Mainframe exposure (JCL, batch processing, job monitoring).
• Python or other scripting languages.
• Financial Services, Capital Markets, or Securities Processing experience.
• AI-driven automation or operational efficiency initiatives.
• Enterprise integration and distributed processing platforms.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.